Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Totays

Summary

Dynamic leader with 20 years of experience in project and operations management across various industries. Demonstrated success in driving continuous improvement and implementing strategic changes. Skilled in building collaborative partnerships with stakeholders and fostering team development through effective training and mentorship. Recognized for creating high-performing teams that achieve organizational goals.

Overview

18
18
years of professional experience

Work History

Manager, Gas Operations (Emergency Response, Field Metering, Gas Meter Shop)

Xcel Energy
02.2021 - Current
  • Managed a workforce of gas emergency responders across a large metropolitan area, ensuring optimal 24/7 coverage.
  • Reduced overtime hours by 18% while boosting productivity by 12% through active coaching.
  • Increased safety discussion engagement by 30% by recognizing employees who report near misses.
  • Fostered communication through daily check-ins and monthly team meetings focused on safety improvements.
  • Conducted multiple field site visits monthly to enhance safety protocols and maintain customer satisfaction.
  • Coached employees on customer interactions, time management, and safe work practices to improve performance.
  • Developed apprentices into strong front-line employees through enhancements to gas apprentice program and comprehensive performance reviews.
  • Assumed after-hours emergency response management duties, including Incident Command, multiple times per year.

Supervisor - Gas Emergency Response Dispatch

Xcel Energy
08.2018 - 02.2021
  • Developed staff training and supervised a critical 24/7 gas emergency dispatch team.
  • Reduced average dispatch time for gas emergencies from 12 minutes in 2018 to 7 minutes in 2020.
  • Mentored employees, resulting in direct report promotion to leadership position.
  • Ensured compliance with regulations from CO Public Utility Commission and DOT Office of Pipeline Safety.
  • Provided exceptional customer service through engaged communication and proactive follow-up.
  • Identified and eliminated 70% of production loss during shift changes by offsetting Lead and Dispatcher shifts.
  • Maintained headcount and adjusted shift schedules, achieving 15% reduction in overtime and 2% increase in response rate.
  • Communicated potential high-risk situations involving company-owned gas facilities to internal stakeholders.

Supervisor, Colorado Gas Technical Training

Q3 Contracting (Primoris Services Corporation)
01.2017 - 08.2018
  • Led team of technical trainers and SMEs, enhancing training effectiveness across organization.
  • Mentored two direct reports into management positions through focused leadership development.
  • Elevated employee Operator Qualification compliance from 87% to 99.5% within one year.
  • Reduced line strikes by 7% through targeted education and requalification initiatives.
  • Identified and developed new SMEs to enhance internal training capabilities.
  • Reviewed and updated training processes to ensure alignment with best practices.
  • Created onboarding sessions for new hires, fostering enthusiasm for their new roles.

Customer Advocate (Project Manager)

Q3 Contracting (Primoris Services)
01.2014 - 12.2017
  • Managed timelines for design, approval, payment, and installation of gas/electric facilities for developers.
  • Fostered collaboration with Design and Engineering teams to expedite design processes and reduce turn-times.
  • Trained customers on online application system for submitting and tracking distribution requests.
  • Built trust by clearly communicating time frames, budgets, and installation standards.
  • Identified design and installation challenges proactively and provided effective solutions.
  • Planned and facilitated annual leadership summits, recruitment efforts, and engagement events.
  • Executed strategic planning for seamless construction experiences across 50 simultaneous projects.

Owner/Graphic Designer

Tiffany Totays Designs
01.2007 - 10.2014
  • Managed 20 to 30 design projects simultaneously.
  • Implemented multi-channel marketing campaigns, boosting brand awareness by 16% on average.
  • Maintained 82% customer retention rate through timely project delivery and proactive customer service.
  • Created digital, print, and audio advertising materials while managing campaigns to expand customer reach.
  • Consulted with clients to define budgets, timelines, and goals for marketing programs.
  • Established and maintained trustworthy relationships, crafting clear business proposals outlining services.
  • Negotiated hundreds of profitable contracts for effective advertising and marketing materials.

Education

Certified Assistant in Project Management -

Project Management Institute
05-2025

ICS 100-400, IS 700-800

FEMA NIMS (National Incident Management System)
01.2019

AA - Visual Communications

Westwood College of Technology
Denver, CO
01.2002

Skills

  • Motivational leadership and coaching
  • Presentation expertise
  • Process improvement
  • Emergency management
  • Value stream analysis
  • Team development
  • Stakeholder satisfaction
  • Project management
  • Regulatory adherence
  • Data analysis
  • Conflict resolution
  • Financial oversight

Timeline

Manager, Gas Operations (Emergency Response, Field Metering, Gas Meter Shop)

Xcel Energy
02.2021 - Current

Supervisor - Gas Emergency Response Dispatch

Xcel Energy
08.2018 - 02.2021

Supervisor, Colorado Gas Technical Training

Q3 Contracting (Primoris Services Corporation)
01.2017 - 08.2018

Customer Advocate (Project Manager)

Q3 Contracting (Primoris Services)
01.2014 - 12.2017

Owner/Graphic Designer

Tiffany Totays Designs
01.2007 - 10.2014

Certified Assistant in Project Management -

Project Management Institute

ICS 100-400, IS 700-800

FEMA NIMS (National Incident Management System)

AA - Visual Communications

Westwood College of Technology

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