Hi, I’m
Tiffany Townsend
Bartlett,TN
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
years of professional experience
Work History
PepsiCo
Route Sales Representative
09.2024 - Current
Job overview
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
Dollar General
Store Manager
07.2018 - 09.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Family Dollar
Store Manager
10.2013 - 07.2018
Job overview
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Walgreens
Shift Lead
10.2014 - 12.2017
Job overview
- Greet and communicate with customers and aid with numerous products and services
- Supervise the operation of the store through opening, closing, and changing shifts and able to delegate tasks to team members
- Perform cash handling duties and oversee the receiving, stocking, pricing, returning, and transferring of product
Family Dollar
Assistant Manager
03.2010 - 04.2014
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Family Dollar
Customer Service Representative
05.2008 - 03.2009
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
Strayer UniversityMemphis, TN
Bachelor of Business Administration from Management
Skills
- Customer service skills
- Interpersonal skills
- Communication skills
- Problem solving skills
- Time-management skills
- Teamwork
- Self-motivation
- Ability to learn quickly
- Prioritization skills
- Sales goals
- Stock rotation
Personal Information
Authorized To Work: US
Timeline
Route Sales Representative
PepsiCo
09.2024 - Current
Store Manager
Dollar General
07.2018 - 09.2024
Shift Lead
Walgreens
10.2014 - 12.2017
Store Manager
Family Dollar
10.2013 - 07.2018
Assistant Manager
Family Dollar
03.2010 - 04.2014
Customer Service Representative
Family Dollar
05.2008 - 03.2009
Strayer University
Bachelor of Business Administration from Management
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