Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Tiffany Tran

Aurora,CO

Summary

Certified Store Manager with over 15 years of experience in delivering exceptional customer/patient care. Highly experienced, incredibly dedicated, and compassionate leader with strong People Leadership background. Well-versed in all aspects of running a successful establishment, including recruiting, training, project management, planning, communicating, and having the vision to win.

Overview

19
19
years of professional experience

Work History

Certified Store Manager

Walgreens Boots Alliance
11.2007 - 12.2022
  • Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage
  • Strengthen workflow productivity by hiring, managing and developing top talent
  • Performance management of 30+ team members
  • Exceeded targets set for the store operation
  • Adhere to payroll budget that changes month to month and manage workflow impacts
  • Adhere to all company metrics to enhance customer and patient experience
  • Exceeded team goals and resolved issues by sharing and implementing company initiatives
  • Strong execution in supporting the community with charity events
  • Reviewed and monitored scheduling, purchases, and expenses to maintain a quarterly budget.
  • Coached team members on program knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on sharing ideas, communication and positive feedback
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and profitability
  • Reconciled daily sales reports to balance. Investigate shortages.
  • Scheduled and led weekly store meetings for all employees to discuss expectations, plan for the upcoming week and provide a platform for all to voice concerns.
  • Protected store from loss by setting and enforcing clear security policies while being aware of team’s safety
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Awareness of our opponents
  • Established and administered annual budget with controls to prevent overages, minimize burnout rate, and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and interpreted store trends to facilitate planning. Clear vision set for the team.

Executive Assistant Manger

Walgreens
07.2006 - 11.2007
  • Performed counseling to address issues through conflict resolution and adjustment to promote team engagement
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Prioritized and organized tasks to effectively accomplish service goals
  • Demonstrated leadership by making improvements daily, helping and coaching teams
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Assisted with recruitment and training of new employees.

Assistant Manager Trainee

Walgreens
05.2004 - 07.2006
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Delegated work to team, set priorities, goals and follow through
  • Remained calm and professional when dealing with unsatisfied customers
  • Demonstrated excellent communications skills in resolving complaints
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Oversaw inventory for the entire store and kept in stock condition

Education

Bachelor of Arts - Economics

University of Colorado
2005

Skills

Skills and Abilities

  • Team Development and Engagement
  • Mentor and support new managers
  • Model legal compliance policies
  • Inventory Management
  • Community involvement
  • Company involvement
  • Budget/Payroll management
  • Strong Work Ethic
  • People Leadership
  • Planning and Collaboration
  • Detail-oriented
  • Working Collaboratively
  • Decision-making
  • Time management
  • Critical Thinking
  • Ability to handle high-stress environments
  • Employee Motivation and Retention
  • Project Management
  • Leadership and People Development
  • Team Meetings
  • Strategy Implementation

Accomplishments

  • Certified Pharmacy Technician
  • American Pharmacy Association Pharmacy-Based Immunization Certification
  • American Red Cross Basic Life Support for Healthcare Certification

Additional Information

Awards and Activities

  • Special Leadership Transformational Award 2021 and 2022
  • Advisory board at Picken Technical College
  • Selected to represent the district to attend the Quarterly Walgreens Virtual Leadership Conference “The Future is Now
  • Participated in Women of the WBA, Diversity, Equity and Inclusion
  • Top store with team engagement for the fiscal year
  • Awarded Most Profitable revenue store in the Area

Timeline

Certified Store Manager

Walgreens Boots Alliance
11.2007 - 12.2022

Executive Assistant Manger

Walgreens
07.2006 - 11.2007

Assistant Manager Trainee

Walgreens
05.2004 - 07.2006

Bachelor of Arts - Economics

University of Colorado

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Tiffany Tran