tiffany True
Shrewsbury,MA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Flynns truck plaza
Shrewsbury , MA
07.2017 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
Kennel Manager/Veterinary Technician
Laughlin kennel
Oxford, MA
10.2008 - 11.2015
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Developed and implemented kennel policies and procedures.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Hired and oversaw full-time staff of [Number] supplemented with part-time and student workers.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Performed basic grooming tasks such as brushing fur coats or trimming nails when needed.
- Recruited volunteers to handle non-critical tasks and give animals wide-ranging interactions.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Provided training to staff on proper handling techniques for animals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Dispensed prescription medications upon request from veterinarians.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and labeled medications and instructed client on administration.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Assisted with polishing, removing stains and other dental procedures.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Responded promptly to emergency calls outside normal business hours.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Followed precise feeding instructions and schedules for animals under care.
- Prepared food to meet needs of animals under care with appropriate meals.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Designed medication and exercise plans for animals to optimize health.
Cashier/Cashier Trainer
Honey farms
Oxford, MA
02.2003 - 09.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
Manager in Training
Big y
Walpole , MA
06.2000 - 10.2003
- Developed strategies to motivate staff members in order to increase productivity levels.
- Delegating employee assignments, monitored progress and evaluated performance.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Wachusett Regional High School
Holden, MA01-2002
Skills
- Department Oversight
- Store Organization
- Customer Relations
- Business Development
- Loss Prevention
- Stock Management
- Operations Oversight
- Mentoring and Coaching
- Stock Rotations
- Employee Scheduling
- Scheduling Coordination
- Inventory Control
- Marketing and Promotions
- Staff Supervision
- Shift Scheduling
- Transaction Processing
- Attention to Detail
- Inventory Counting
- Incident Reports
- Employee Coaching
- Customer Service
- Relationship Building and Management
- Hiring and Training
- Customer Service and Engagement
- Staff Scheduling
- POS Systems Operations
- Performance Evaluations
- Strategic Merchandising
- Retail Operations
- Customer Service Management
- Display Setup
- Vendor Management
- Assignment Delegation
- Store Opening and Closing
- Order Management
- Customer Experience
- POS Systems
- Issue Resolution
- Staff Management
Timeline
Assistant Store Manager
Flynns truck plaza
07.2017 - Current
Kennel Manager/Veterinary Technician
Laughlin kennel
10.2008 - 11.2015
Cashier/Cashier Trainer
Honey farms
02.2003 - 09.2015
Manager in Training
Big y
06.2000 - 10.2003
High School Diploma -
Wachusett Regional High School
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