Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Tucker

Hazel Green,AL

Summary

Accomplished Store Manager with a proven track record at Stride Rite, enhancing customer satisfaction and streamlining operations. Expert in conflict resolution and POS systems, I've significantly improved client retention and operational efficiency. Skilled in critical thinking and customer service, my leadership has consistently driven positive outcomes and sales growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

North Alabama Chemical
11.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Department Manager

Dillards
05.2017 - 11.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Store Manager

Stride Rite
05.2007 - 04.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Hazel Green High
Hazel Green, AL
05.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Dispute Resolution
  • POS systems expert
  • Delivery Scheduling

Timeline

Customer Service Representative

North Alabama Chemical
11.2018 - Current

Department Manager

Dillards
05.2017 - 11.2018

Store Manager

Stride Rite
05.2007 - 04.2017

High School Diploma -

Hazel Green High

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Tiffany Tucker