Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Turner

Durham,NC

Summary

Dedicated employee with over 16 years experience solving client issues and improving overall client satisfaction in the healthcare field. This experience will translate to customer service provided to consumers. Familiar with computer software and possess excellent computer and communication skills. Looking forward to providing excellent customer service to consumers.

Overview

16
16
years of professional experience

Work History

Certified Nursing Assistant

The Cedars Of Chapel Hill
06.2013 - Current
  • Provide exceptional patient care skills and bedside manner.
  • Interacted with and observe patients to find out about health changes and symptoms to report to doctors and nurses.
  • Made rapid decisions and changes to care plans and routines in response to changing patient circumstances.
  • Communicated with patients, doctors, nurses, and patients’ families to provide daily care and updates on health and wellness.
  • Answered at least 20 patient calls daily and determining how best to help them.
  • Obtained information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.
  • Reported changes in patients' condition to medical or nursing staff.

Activities Assistant

The Cedars Of Chapel Hill
02.2012 - 05.2013
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled and organized daily movies, entertainment, and other special events.
  • Participated in care planning meetings, intakes, and maintained documentation.
  • Provided excellent customer service to residents and created open communication and group participation in planning events and activities.
  • Demonstrated effective communication skills, helpful and caring approaches, creative problem solving and appropriate interventions when faced with challenging behaviors.
  • Maintained documentation of interactions with residents.
  • Maintained clear communication between residents and families.

Activities Assistant

The Forest At Duke Retirement Community
05.2007 - 02.2012
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided excellent customer service to residents and families
  • Developed activities for dementia residents.
  • Provided assistance to the Activities Director including sending/receiving fax transmissions, receiving phone calls, providing drafts of activities agendas.
  • Delivered exceptional customer service by assisting over 150 residents in a timely, friendly manner.

Education

Some College (No Degree) - Health Administration (Still Enrolled)

Wake Technical Community College
Raleigh, NC

Skills

  • Intercultural Competence
  • Quality Patient Care
  • Customer Service
  • Communication Skills
  • Computer Skills
  • Problem Solving
  • Conflict Resolution

Timeline

Certified Nursing Assistant

The Cedars Of Chapel Hill
06.2013 - Current

Activities Assistant

The Cedars Of Chapel Hill
02.2012 - 05.2013

Activities Assistant

The Forest At Duke Retirement Community
05.2007 - 02.2012

Some College (No Degree) - Health Administration (Still Enrolled)

Wake Technical Community College

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Tiffany Turner