Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
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Tiffany Turner

Tiffany Turner

Water Valley,MS

Summary

Residential Program Supervisor interested in remote positions available at this time. A resume bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Residential Program Supervisor

REM Mississippi
07.2018 - Current
  • Facilitate implementation of Individual Service plan
  • Participate in ranges of administrative duties including staff hiring, training, scheduling and oversight
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Provided leadership, guidance and support to staff members.
  • Supervise team of caregivers supporting individuals with disabilities
  • Facilitate community involvement by accompanying individuals in community
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created and managed budgets, efficiently allocating resources for social and community service projects

Direct Support Professional

D&S Community Services,Tennessee
01.2012 - 06.2018
  • Assisted disabled clients to support independence and well-being
  • Administered medication as directed by physician
  • Maintained clean, safe, and well-organized patient environment
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
  • Monitored clients' overall health and well-being and noted significant changes
  • Provided compassionate and patient-focused care to cultivate well-being

Private Duty Nurse

Methodist Healthcare Alliance, Tennessee
03.2004 - 01.2012
  • Calling in medications with pharmacies, making doctor appointments and serving as companion and caregiver
  • Supported personal care needs, shopping for groceries, and cleaning house
  • Assisted in development and implementation of service plans related to nursing and patient health care needs
  • Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care
  • Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders

Education

LPN Certificate - Nursing

Northwest Communty College
Oxford, MS
12.2000

Diploma - College Prep

Water Valley High School
Water Valley, MS
05.1994

Skills

  • Great attention to detail
  • Great interpersonal skills
  • Energetic and optimistic
  • Time Management
  • Data Entry
  • Payroll Procedure Oversight
  • Effective Customer Communication
  • Effective Written and Verbal Communication

Languages

English

Awards

ANCOR Direct Support Professional National Award

Timeline

Residential Program Supervisor

REM Mississippi
07.2018 - Current

Direct Support Professional

D&S Community Services,Tennessee
01.2012 - 06.2018

Private Duty Nurse

Methodist Healthcare Alliance, Tennessee
03.2004 - 01.2012

LPN Certificate - Nursing

Northwest Communty College

Diploma - College Prep

Water Valley High School

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Tiffany Turner