Tiffany Turner
Dalton,GA
Summary
Store Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service rep position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Store Manager
Vape Shop
10.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
House Keeping
Self Employed
11.2015 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Dusted and polished surfaces to achieve attractive shine.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Adhered to optimal standards for cleanliness, appearance and service.
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- assisted customers with any concerns.
Packing Supervisor
Expressway Samples 2
03.2021 - 05.2022
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Repaired faults, reassembled products, and completed additional tests.
- Weighed products prior to shipment to confirm accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Maintained clean, neat and organized stockroom for easy access to goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
- Recorded shipment data such as weight and discrepancies using microsoft word,excel.
Head Cashier/trainer
Popeyes® Louisana Kitchen
09.2018 - 06.2019
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
Education
High School Diploma -
Pennfoster
Pennsylvania02.2024
Skills
- Revenue Generation
- Operations Management
- Promotional Planning
- Employee Training
- POS Systems
- Store Merchandising
- Customer Service Management
- Training and Mentoring
- Goals and Performance
- Customer Service
- Relationship Building and Management
Timeline
Store Manager
Vape Shop
10.2023 - Current
Packing Supervisor
Expressway Samples 2
03.2021 - 05.2022
Head Cashier/trainer
Popeyes® Louisana Kitchen
09.2018 - 06.2019
House Keeping
Self Employed
11.2015 - Current
High School Diploma -
Pennfoster
Similar Profiles
Karanpreet SinghKaranpreet Singh
Customer Service Representative at Vape ShopCustomer Service Representative at Vape Shop
Angie Granada AguirreAngie Granada Aguirre
Salesperson at Vape ShopSalesperson at Vape Shop
El Mehdi KarzaziEl Mehdi Karzazi
Sales Manager at Seaside Smoke and Vape ShopSales Manager at Seaside Smoke and Vape Shop