Summary
Overview
Work History
Education
Skills
Timeline
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TIFFANY TURNER

CHAPEL HILL,TN

Summary

Outstanding and remarkable Customer Service Skills. Works well in a high-pressured environment. Experience with working in a call center providing inbound technical support. High call volume with inbound and outbound calls. Experience as a team lead and able to manage large groups of teams. Responsible for running reports and daily tasks for the entire team. Basic knowledge of auto claims : first party and third party auto claims included such as medical payments coverage and liability bodily injury claims. Experience in billing payers for auto complex claims. General background in Human Resources, including experience in employee recruitment, staff development, Workers' Compensation claims, and HR records management. Instrumental in the hiring process of Classified employees by posting open positions through company software, advertise jobs on Indeed, Twitter, additional social media accounts, and attending job fairs/ recruitment events. Coordinate HR link between various departments, job descriptions and management reports. A proficient team player, bringing enthusiasm and vitality to the workplace.

Overview

13
13
years of professional experience

Work History

Auto Claim Specialist Team Lead

Revecore
Franklin, TN
07.2019 - Current
  • Specialize in complex auto claims as a billing specialist
  • Responsible for daily reports and goals for team
  • High volume of inbound and outbound calls to insurance companies, law offices, and patients daily
  • Investigating and researching details of auto claims to determine the payer of hospital bills
  • Ability to bill correct payer and invoice for clients
  • Excellent customer service and professionalism
  • Basic knowledge of liability bodily injury claims as well as first party medical claims with medical payments and/ or personal injury protection (PIP) coverage

HR Specialist

Maury Co. Public Schools
Columbia, TN
07.2013 - Current
  • Maintains Classified employee roster and database
  • Process all classified employee recommendations/resignations
  • Process job postings and recommendations through applicant software (SearchSoft, People Admin)
  • Handle all Workers' Compensation claims
  • Conduct new hire orientation for part-time employees
  • Create/maintain monthly reports
  • Worked on a computer daily, and input information into computer
  • Provide customer support via in person, email, or phone calls throughout the day
  • Set up new employees in all required databases
  • Attend job fairs; advertise open positions on social media.

Teller

Regions
Franklin, TN
05.2012 - 07.2013
  • Make deposits, withdrawal for customers and commercial businesses.

Customer Service

TRG Solutions
Spring Hill, TN
11.2011 - 05.2012
  • Offered support and questions for inbound phone calls regarding electronic devices
  • Provide excellent customer service
  • Worked on a computer daily, and input information into computer.

Education

Associates of Science Degree -

Columbia State Community College
01.2010

Diploma -

Forrest High
01.2007

Some College (No Degree) - Human Resources Management

Trevecca Nazerene University (Classes Complete)
true

Skills

  • Team player
  • Team Lead for current position
  • National Career Readiness Certificate
  • OSHA Recordkeeping
  • Microsoft Office
  • Word
  • Excel
  • Power Point
  • 10-Key

Timeline

Auto Claim Specialist Team Lead

Revecore
07.2019 - Current

HR Specialist

Maury Co. Public Schools
07.2013 - Current

Teller

Regions
05.2012 - 07.2013

Customer Service

TRG Solutions
11.2011 - 05.2012

Associates of Science Degree -

Columbia State Community College

Diploma -

Forrest High

Some College (No Degree) - Human Resources Management

Trevecca Nazerene University (Classes Complete)
TIFFANY TURNER