Tiffany Tuschen

Surgical Scheduler / Patient Care Coordinator Executive Administrative Assistant

• Coordinated scheduling for advanced imaging, surgeries, and procedures, ensuring accuracy and timeliness across multiple providers.
• Communicated with patients, surgeons, and medical staff to confirm details, resolve conflicts, and provide clear instructions.
• Verified insurance coverage and obtained required authorizations, collaborating with the Authorization team to minimize delays.
• Partnered with billing and coding staff to manage self-pay accounts, ABNs, and financial clearance requirements.
• Maintained precise, up-to-date records of procedures, authorizations, and patient information to support compliance.
• Collaborated with healthcare providers to streamline scheduling workflows and improve clinical efficiency.
• Delivered exceptional patient service by answering inquiries and supporting families through pre- and post-surgical care.
• Enhanced executive productivity through strategic calendar management, travel arrangements, and meeting coordination.
• Streamlined interdepartmental communication by acting as liaison between executives and staff, ensuring alignment of priorities.
• Screened and managed high-volume calls, emails, and correspondence to support executive decision-making.
• Maintained strict timetables with accurate, balanced calendars, reducing scheduling conflicts and delays.

Admissions Liaison Marketing Coordinator

• Coordinated efficient admission process for inpatient and outpatient referrals, ensuring accuracy and compliance.
• Verified referral information, obtained pre-certifications, and scheduled admissions in a timely manner.
• Prepared and assembled admissions consent packets in line with hospital requirements.
• Maintained accurate patient census, supporting smooth communication across clinical teams.
• Compiled, analyzed, and entered statistical data into hospital systems to support reporting and compliance.
• Partnered with referral sources to strengthen relationships and ensure seamless transitions.
• Oversaw implementation of new marketing technologies, improving team productivity and outreach.
• Conducted comprehensive market research to identify trends and support data-driven strategies.
• Contributed to referral growth initiatives by supporting provider engagement and community outreach efforts.
• Assisted in compiling marketing data and tracking outcomes to measure campaign effectiveness.

Patient & Client Services Office Administration & Operations

• Served as the first point of contact for prospective clients, setting up appointments and providing service education.
• Scheduled initial and return appointments, accommodating individual patient and client needs.
• Managed project deliverables with accuracy, achieving top client satisfaction and retention.
• Answered calls and messages for a 6-physician Urgent Care and Occupational Health facility, addressing inquiries and scheduling appointments.
• Assisted in training new hires on client interaction, software systems, and office procedures to maintain service quality.
• Collaborated with upper management to complete complex projects within tight budgets and timelines.
• Evaluated office documentation for accuracy and completeness, preventing delays and enhancing team productivity.
• Maintained files and records with effective filing systems to improve organization and efficiency.
• Performed monthly financial reporting to support operational oversight.
• 
  

Client & Communication Support Office Administration & Operations

• Delivered top-notch administrative support, promoting excellence in office operations.
• Answered and directed incoming calls to appropriate Trust and Investment officers.
• Fielded client inquiries, providing accurate and informative responses.
• Supported client financial needs by processing invoices and expense documentation.
• Organized weekly staff meetings and recorded minutes for corporate records.
• Sorted, opened, and routed incoming correspondence and deliveries to ensure timely responses from senior leaders.
• Maintained office workflow and documentation systems to support efficient business operations.

• Processed high-volume cash transactions accurately, adhering to credit union policies.
• Assisted customers by answering questions, explaining policies, and resolving complex transaction issues.
• Provided exceptional service while managing large amounts of cash, maintaining trust and accuracy.

• Completed precise, high-volume money counts using both manual and machine-driven methods.
• Performed vault, alarm, and door duties to facilitate secure opening and closing of operations.
• Followed dual-control procedures and audited cash drawers to minimize losses and ensure compliance.