Tiffany Tyler
Memphis,TN
Summary
Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Support/Sales position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Bus Driver
MATA
10.2020 - 03.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
Bus Driver
Blues City Tours
05.2020 - 10.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Bus Driver
EDS Service Solutions
12.2018 - 05.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Material Handler
Simplified Labor Staffing Solutions
08.2018 - 12.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Lead FireWatch
IRWIN Industries Inc.
02.2007 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Hotel Reservations Associate
Starwood Hotels and Resorts, Inc
02.2005 - 01.2007
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Teleservice Representative
Edge Teleservices
03.2004 - 12.2004
- Minimized escalations by identifying and addressing client needs.
- Achieved high first-call resolution rates by effectively troubleshooting customer issues.
- Exceeded performance metrics regularly by staying focused on customer needs and providing exceptional service.
- Participated in ongoing training sessions to stay current with industry trends and boost performance in the teleservice role.
- Streamlined call handling processes for improved response times and increased productivity.
- Demonstrated adaptability through continuous learning of new products, services, or policy updates as required.
- Informed current and prospective customers of promotions and new or upgraded products.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
Lead Customer Service Representative
Aegis Communications, Inc
09.1998 - 11.2003
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Ticketmaster
01.1998 - 07.1998
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Clerk/Helper
Tyler Construction Company
05.1990 - 03.1997
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Reduced potential hazards at job sites by promptly identifying issues like loose wires or unstable structures.
- Performed manual labor and random jobs to help teams accomplish goals.
- Gathered and disposed of worksite debris to remove safety hazards.
- Supported project completion by aiding skilled tradespeople with various tasks and duties.
Education
Office Administrations
Los Angeles City College
Los Angeles, CA06-2000
GED -
Cerritos High School
Cerritos CA02-1990
Skills
- Customer Support
- Effective Time Management
- Task Management Expertise
- Composure Under Pressure
- Trustworthy Work Ethic
- Dispute Resolution
- Meticulous Quality Control
- Technological Competence
Timeline
Bus Driver
MATA
10.2020 - 03.2023
Bus Driver
Blues City Tours
05.2020 - 10.2020
Bus Driver
EDS Service Solutions
12.2018 - 05.2020
Material Handler
Simplified Labor Staffing Solutions
08.2018 - 12.2018
Lead FireWatch
IRWIN Industries Inc.
02.2007 - 08.2018
Hotel Reservations Associate
Starwood Hotels and Resorts, Inc
02.2005 - 01.2007
Teleservice Representative
Edge Teleservices
03.2004 - 12.2004
Lead Customer Service Representative
Aegis Communications, Inc
09.1998 - 11.2003
Sales Associate
Ticketmaster
01.1998 - 07.1998
Clerk/Helper
Tyler Construction Company
05.1990 - 03.1997
Office Administrations
Los Angeles City College
GED -
Cerritos High School
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