Tiffany Underwood
Southaven,MS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills all while pushing team for better results.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Loves Travels Stop
01.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Set clear expectations and created positive working environment for employees.
Restaurant Assistant Manager
Subway and Chester’s Loves Travel Stop
01.2022 - 01.2023
- Trained new employees in operational procedures and modeled duties.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged and trained staff in suggestive selling and other sales techniques to increase sales.
- Helped and assisted with any store needs
Fresh Food Manager
Loves Travel Stop
10.2021 - 01.2022
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Completed cycle counts and monthly inventory.
- Trained and led team of 5 department team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Inventory Management Coordinator
Loves Travel Stop
01.2020 - 10.2021
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between Management team and Area Auditor.
- Held a good relationship with all vendors and verified all orders were correct upon delivery. Asked for credits when they were not.
- Completed cycle counts off all product in building once a quarter to ensure accuracy.
Shift Leader
Love's Travel Stop
03.2017 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier
Sunflower Food Store
08.2014 - 09.2015
- Reviewed and resolved differences between accounting information and cash drawers
- Restocked, arranged, and organized merchandise in front lanes to drive sales
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduated with honors -
Ruleville Central High
Sophomore - Business Administration
Strayer University
Skills
- Business Management
- Health Code Compliance
- Inventory Management
- Staff Scheduling
- Conflict Resolution Techniques
- KPI Tracking
- Performance Evaluations
- P&L Management
- Delegating Work
Timeline
Restaurant General Manager
Loves Travels Stop
01.2023 - Current
Restaurant Assistant Manager
Subway and Chester’s Loves Travel Stop
01.2022 - 01.2023
Fresh Food Manager
Loves Travel Stop
10.2021 - 01.2022
Inventory Management Coordinator
Loves Travel Stop
01.2020 - 10.2021
Shift Leader
Love's Travel Stop
03.2017 - 01.2020
Cashier
Sunflower Food Store
08.2014 - 09.2015
Graduated with honors -
Ruleville Central High
Sophomore - Business Administration
Strayer University
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