Tiffany Unseul
Pembroke Pines,FL
Summary
Dedicated former Youth Counselor with a passion for positively impacting the lives of special needs children. Actively pursuing certification at the Autism Partnership Foundation to become a Registered Behavioral Technician. Possessing a deep understanding of the unique challenges faced by these children, committed to providing the support and guidance necessary for their growth. Experience in counseling and ongoing education in behavioral techniques equips with the skills needed to create a nurturing and inclusive environment for these individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Counselor for Special Needs
YMCA of South Florida
11.2023 - 09.2024
- Assist each student with meeting personal goals and those established by the camp for camper development
- Follow established procedures for supervising students health and enforcing all safety regulations
- Maintain health, safety, cleanliness in program areas
- Identify and report any potential risks
- Follow established health and safety standards of the YMCA, and Dept
- Of Public Health
- Supervise students throughout daily activities and ensure program areas are safe for current activities
- Take and maintain attendance throughout the day
- Support activity specialists when attending activities with one’s group
- Participate in Swim Buddies and assist the pool staff and lifeguards with maintaining safety during swim activities
- Actively participate in staff training, meetings, etc
- Help out with all camp activities and participate as a member of the camp staff team
- Demonstrate/teach the YMCA core values of Caring, Honesty, Respect, and Responsibility with all campers and staff
- Follow all camp rules, regulations and policies and enforce them among peers
- Maintain positive public relations with parents, visitors, and the general public at all times
- Able to visually and audibly identify and respond to environmental and other hazards related to assigned activities
- Capable to respond appropriately to emergencies and situations requiring first aid and/or CPR
- Submit all required paperwork on time
- Perform other duties as assigned
Patient Care Associate (PCA)
BroadPath Healthcare Solutions
09.2022 - 08.2023
- Experienced in authenticating member’s account
- Manage large amounts of incoming phone calls
- Maintain financial accounts by processing patients adjustments
- Provide Refills on prescriptions
- Provide drug coverage knowledge to patients
- Handle patients complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Resolve billing and claims issues
- Documented each and every call
Customer Service Representative (CSR)
Global Response
02.2022 - 10.2022
- Manage large amounts of incoming phone calls
- Keep records of customer interactions, process customer accounts and file documents
- Open and maintain customer accounts by recording account information
- Maintains financial accounts by processing customer adjustments
- Assist with placement of orders, refunds, or exchanges
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take payment information and other pertinent information such as addresses and phone numbers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Processing orders, forms, applications, and requests
- Data entry and research as required to troubleshoot customer problems
Customer Service Representative (CSR)
MCI Telecommunications
02.2021 - 01.2022
- Help customers with complaints and questions, concerning the Covid Vaccine
- Help schedule future patients appointments to receive their vaccination shots
- Address customer issues and resolve them in a timely and efficient manner
- Assists customers effectively by solving customer disputes
- Accurately captures customer information
- Open and maintain customer accounts by recording account information
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
Cafeteria Worker
Aviands Food & Services Management/ Coral Springs Charter School
08.2019 - 01.2020
- Cashier
- Assisted with meal preparation
- Served and prepared food for grade school children and staff
- Maintained kitchen area and logged areas of concern
- Prepared kitchen area for health inspections
- Wiped tables or seats with sanitized cloths using a sanitize bucket
- Set Salad Bar daily with fresh vegetables, fruit, condiments, and other supplies
- Located items requested by customers
- Performed serving, cleaning or stocking duties in cafeteria, dining and dining area
- Stocked food inventory in dry storage or freezers
- Swept and mopped kitchen floors
- Wash dishes
- Communicates with students and school staff in a positive and professional manner utilizing appropriate customer service and interpersonal skills
- Circulate throughout the cafeteria or in areas where meals are served and/or eaten assisting students who need assistance
Education
Certificate - Registered Behavior Technician
Autism Partnership Foundation
High School Diploma - undefined
McArthur High School
Hollywood, FL06.2007
Skills
- Classroom management
- Special education
- Classroom experience
- Childcare
- Time Management
- Lesson planning
- Training & development
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Additional Information
- Skills
- Computers and Electronics Reading Comprehension
- Active Listening Customer and Personal Service
- Speaking Time Management
- Judgment and Decision Making Active Learning
- Service Orientation
Timeline
Youth Counselor for Special Needs
YMCA of South Florida
11.2023 - 09.2024
Patient Care Associate (PCA)
BroadPath Healthcare Solutions
09.2022 - 08.2023
Customer Service Representative (CSR)
Global Response
02.2022 - 10.2022
Customer Service Representative (CSR)
MCI Telecommunications
02.2021 - 01.2022
Cafeteria Worker
Aviands Food & Services Management/ Coral Springs Charter School
08.2019 - 01.2020
High School Diploma - undefined
McArthur High School
Certificate - Registered Behavior Technician
Autism Partnership Foundation
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