Tiffany Valdes-Madera
Albrightsville,PA
Summary
Utilizing over a decade of valuable expertise to be a highly adaptable relationship builder, communicator, problem-solver, and cross-functional/ organizational leader with a career narrative of driving business outcomes through effective project coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interim Student Success Coordinator
Penn State University Lehigh Valley
Center Valley, PA
12.2022 - Current
- Collaborated with Advising and Academic Affairs to create retention programsfreshmen for incoming freshman struggling with math, program to be implemented July 2023.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted monthly workshops for Educational Opportunity Program (EOP) participants.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies to improve program engagement.
Faculty and Academic Coordinator
Penn State University, Lehigh Valley Campus
Center Valley, PA
06.2021 - Current
- Oversee functions of unit including routine office procedures such as purchasing, reimbursements, mailings, website maintenance, calendar management, scheduling meetings, and management of internal communications from Chief Academic Officer
- Created resource guide addressing better hiring practices for search committees and inclusive job postings.
- Liaise with academic departments relating to projects, initiatives, and hiring processes spearheaded by Academic Affairs unit, including process and procedure implementation, and streamlining across departments
- Planned and implemented faculty & staff development and in-service training programs to enhance knowledge and skills.
House Manager
Intentional Career Break
07.2016 - 06.2021
- Intentional pause in my career where I took time off to be a full-time caregiver to my children, and my disabled mother-in-law
- Volunteered for three years on several Cherry Creek School District committees, one being the School Resource Officers Committee
- Active community stakeholder that helped create policies and procedures with law enforcement and district staff to ensure all students are treated equally without racial bias
- Volunteered on the Partnership for Academically Successful Students (P.A.S.S) Committee, where I lead the Mission Viejo Elementary P.A.S.S
- Lead conversations around important topics about race in order to examine achievement, learning, instruction and student involvement of our underrepresented student groups to eliminate the predictable disparity in achievement
- Facilitated virtual and in person workshops based on tools taught by the D&I trainer from Courageous
- Conversations About Race, by Glenn Singleton.
Education Program Specialist
Event Leadership Institute
Remote
11.2015 - 07.2016
- Controlled the update and creation of new digital content schedules regarding emails, event listings, job postings, and member-only materials which were key for engagement and visibility
- Attended Event & Meeting Management training for academic staff to record and maintain the minutes for the sessions, which led to certification in Event & Meeting Management Fundamentals
- Revamped online database, which increased overall efficiency by 30% by creating a centralized location for course content and media following the development of a new digital library
- Helped launch virtual and in-person courses throughout New York, Washington, Texas, California, Phoenix, and Colorado.
Assistant Manager
Enterprise Holding
08.2014 - 10.2015
- Awarded the 2014 Union County Delegate for the "Minorities in Networking" diversity program which focused on advocacy for diversity in the workplace
- Oversaw staff performance using employee performance development plans (PDPs) and identified new opportunities for additional training
- Increased customer service by 45% in six months by identifying positive resolutions to encountered customer complaints
- Executed budget development and forecasting with cost-saving measures and revenue enhancements.
Store Manager
Plato's Closet
06.2011 - 07.2014
- Managed all aspects of running a multi-million dollar franchise business from administrative duties, human resources, daily expense reports, business finances, scheduling and audits
- Maintained full compliance with all state and federal regulations including EEO-1, I-9, and W4
- Assembled a motivated, engaged workforce using comprehensive training and development which was key for gaining a 30% sales growth and new improvements in retention.
Human Resource Administrative Assistant
Classic Party Rentals
02.2010 - 05.2011
- Launched, planned and successfully executed local job fair, which directly resulted in a 40% improvement in screening efficiency and new hires
- Delivered administrative support such as document preparation and proofreading, file management, payroll, calendars, travel arrangements, and correspondence development
- Maintained the highest level of accuracy and confidentiality while updating staff records in the Human
- Resource Information (HRIS) database.
Program and Development Coordinator
South Bronx Overall Economic Development
03.2006 - 07.2009
- Awarded Validus Preparatory Excellence Award for outstanding support and dedication to parents, students, and staff during a time of crisis, in which two students were killed and I immediately sprang into action with getting grief counseling for students and staff, as well as alleviating the pressure from the families with the media outlets
- Developed positive relationships with local middle and high school principals which led to the superintendent of our district accepting SoBRO after school courses as credit for students who attended
- Provided direct support to the Director of Community Development such as correspondence, scheduling, ordering supplies, budgeting for all after school programs, payroll, and clerical duties.
Education
Bachelor of Arts - Communication and Cultural Studies
City University of New York (CUNY) School of Professional Studies
New York, NY06.2013
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2005
Skills
- Microsoft Office
- Payroll
- Calendar Management
- Office Management
- Event Planning
- Human Resources
- Project Management
- Workday
- Written and Oral Communications
Accomplishments
- Introduced the "Where I'm From" poem template at the We Are...Sharing Our Stories event, faculty and staff have continued to use it in their classes and programming, January 2022
- Within my first year at Penn State University, I was selected to serve on the University Staff Advisory Council (USAC), June 2022
- Organized and planned a Mental Health First Aider certification training on campus. 14 faculty and staff members were able to get certified as first aiders, July 2022
- Selected by a student on the PSULV Women's basketball team for faculty/staff appreciation night, February 2023
- City University of New York (CUNY) commencement speaker for my graduating class, June 2013
Certification
- Mental Health First Aider, certified June 2022
- Aspiring Leaders in Higher Education, awarded January 2022
- Project Management, certified February 2023
- QPR Institute Gatekeeper on Suicide Prevention, certified February 2023
- Administrative Professional Level 1, awarded May 2023
Institutional Service
- Chancellor Council-member, appointed 2021-present
- All in Committee-committee member, appointed 2021-present
- Equity Summer Project-Summer 2023 team lead
- Compensation Modernization Resource Group-appointed Jan. 2023-present
- Administrative Assistant for Academic Affairs Search Committee-Chair, 2021
- Administrative Superpowers-committee member, appointed 2022-present
- Campus Communications Committee-member 2022
- Criminal Justice Search Committee-member October 2021-April 2022
- Staff Advisory Council-President, appointed 2022-present
Professional Memberships
- American Society of Administrative Professionals-2021-Present
- International Association of Administrative Professionals-2021-Present
Timeline
Interim Student Success Coordinator
Penn State University Lehigh Valley
12.2022 - Current
Faculty and Academic Coordinator
Penn State University, Lehigh Valley Campus
06.2021 - Current
House Manager
Intentional Career Break
07.2016 - 06.2021
Education Program Specialist
Event Leadership Institute
11.2015 - 07.2016
Assistant Manager
Enterprise Holding
08.2014 - 10.2015
Store Manager
Plato's Closet
06.2011 - 07.2014
Human Resource Administrative Assistant
Classic Party Rentals
02.2010 - 05.2011
Program and Development Coordinator
South Bronx Overall Economic Development
03.2006 - 07.2009
Bachelor of Arts - Communication and Cultural Studies
City University of New York (CUNY) School of Professional Studies
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College