Tiffany Valdes-Madera
Albrightsville,PA
Summary
Utilizing over a decade of valuable expertise to be a highly adaptable relationship builder, communicator, problem-solver, and cross-functional/ organizational leader with a career narrative of driving business outcomes through effective project coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interim Student Success Coordinator
Penn State University Lehigh Valley
12.2022 - Current
- Collaborated with Advising and Academic Affairs to create retention programsfreshmen for incoming freshman struggling with math, program to be implemented July 2023.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted monthly workshops for Educational Opportunity Program (EOP) participants.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies to improve program engagement.
Faculty and Academic Coordinator
Penn State University, Lehigh Valley Campus
06.2021 - Current
- Oversee functions of unit including routine office procedures such as purchasing, reimbursements, mailings, website maintenance, calendar management, scheduling meetings, and management of internal communications from Chief Academic Officer
- Created resource guide addressing better hiring practices for search committees and inclusive job postings.
- Liaise with academic departments relating to projects, initiatives, and hiring processes spearheaded by Academic Affairs unit, including process and procedure implementation, and streamlining across departments
- Planned and implemented faculty & staff development and in-service training programs to enhance knowledge and skills.
House Manager
Intentional Career Break
07.2016 - 06.2021
- Intentional pause in my career where I took time off to be a full-time caregiver to my children, and my disabled mother-in-law
- Volunteered for three years on several Cherry Creek School District committees, one being the School Resource Officers Committee
- Active community stakeholder that helped create policies and procedures with law enforcement and district staff to ensure all students are treated equally without racial bias
- Volunteered on the Partnership for Academically Successful Students (P.A.S.S) Committee, where I lead the Mission Viejo Elementary P.A.S.S
- Lead conversations around important topics about race in order to examine achievement, learning, instruction and student involvement of our underrepresented student groups to eliminate the predictable disparity in achievement
- Facilitated virtual and in person workshops based on tools taught by the D&I trainer from Courageous
- Conversations About Race, by Glenn Singleton.
Education Program Specialist
Event Leadership Institute
11.2015 - 07.2016
- Controlled the update and creation of new digital content schedules regarding emails, event listings, job postings, and member-only materials which were key for engagement and visibility
- Attended Event & Meeting Management training for academic staff to record and maintain the minutes for the sessions, which led to certification in Event & Meeting Management Fundamentals
- Revamped online database, which increased overall efficiency by 30% by creating a centralized location for course content and media following the development of a new digital library
- Helped launch virtual and in-person courses throughout New York, Washington, Texas, California, Phoenix, and Colorado.
Assistant Manager
Enterprise Holding
08.2014 - 10.2015
- Awarded the 2014 Union County Delegate for the "Minorities in Networking" diversity program which focused on advocacy for diversity in the workplace
- Oversaw staff performance using employee performance development plans (PDPs) and identified new opportunities for additional training
- Increased customer service by 45% in six months by identifying positive resolutions to encountered customer complaints
- Executed budget development and forecasting with cost-saving measures and revenue enhancements.
Store Manager
Plato's Closet
06.2011 - 07.2014
- Managed all aspects of running a multi-million dollar franchise business from administrative duties, human resources, daily expense reports, business finances, scheduling and audits
- Maintained full compliance with all state and federal regulations including EEO-1, I-9, and W4
- Assembled a motivated, engaged workforce using comprehensive training and development which was key for gaining a 30% sales growth and new improvements in retention.
Human Resource Administrative Assistant
Classic Party Rentals
02.2010 - 05.2011
- Launched, planned and successfully executed local job fair, which directly resulted in a 40% improvement in screening efficiency and new hires
- Delivered administrative support such as document preparation and proofreading, file management, payroll, calendars, travel arrangements, and correspondence development
- Maintained the highest level of accuracy and confidentiality while updating staff records in the Human
- Resource Information (HRIS) database.
Program and Development Coordinator
South Bronx Overall Economic Development
03.2006 - 07.2009
- Awarded Validus Preparatory Excellence Award for outstanding support and dedication to parents, students, and staff during a time of crisis, in which two students were killed and I immediately sprang into action with getting grief counseling for students and staff, as well as alleviating the pressure from the families with the media outlets
- Developed positive relationships with local middle and high school principals which led to the superintendent of our district accepting SoBRO after school courses as credit for students who attended
- Provided direct support to the Director of Community Development such as correspondence, scheduling, ordering supplies, budgeting for all after school programs, payroll, and clerical duties.
Education
Bachelor of Arts - Communication and Cultural Studies
City University of New York (CUNY) School of Professional Studies
New York, NY06.2013
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2005
Skills
- Microsoft Office
- Payroll
- Calendar Management
- Office Management
- Event Planning
- Human Resources
- Project Management
- Workday
- Written and Oral Communications
Accomplishments
- Introduced the "Where I'm From" poem template at the We Are...Sharing Our Stories event, faculty and staff have continued to use it in their classes and programming, January 2022
- Within my first year at Penn State University, I was selected to serve on the University Staff Advisory Council (USAC), June 2022
- Organized and planned a Mental Health First Aider certification training on campus. 14 faculty and staff members were able to get certified as first aiders, July 2022
- Selected by a student on the PSULV Women's basketball team for faculty/staff appreciation night, February 2023
- City University of New York (CUNY) commencement speaker for my graduating class, June 2013
Certification
- Mental Health First Aider, certified June 2022
- Aspiring Leaders in Higher Education, awarded January 2022
- Project Management, certified February 2023
- QPR Institute Gatekeeper on Suicide Prevention, certified February 2023
- Administrative Professional Level 1, awarded May 2023
Institutional Service
- Chancellor Council-member, appointed 2021-present
- All in Committee-committee member, appointed 2021-present
- Equity Summer Project-Summer 2023 team lead
- Compensation Modernization Resource Group-appointed Jan. 2023-present
- Administrative Assistant for Academic Affairs Search Committee-Chair, 2021
- Administrative Superpowers-committee member, appointed 2022-present
- Campus Communications Committee-member 2022
- Criminal Justice Search Committee-member October 2021-April 2022
- Staff Advisory Council-President, appointed 2022-present
Professional Memberships
- American Society of Administrative Professionals-2021-Present
- International Association of Administrative Professionals-2021-Present
Timeline
Interim Student Success Coordinator
Penn State University Lehigh Valley
12.2022 - Current
Faculty and Academic Coordinator
Penn State University, Lehigh Valley Campus
06.2021 - Current
House Manager
Intentional Career Break
07.2016 - 06.2021
Education Program Specialist
Event Leadership Institute
11.2015 - 07.2016
Assistant Manager
Enterprise Holding
08.2014 - 10.2015
Store Manager
Plato's Closet
06.2011 - 07.2014
Human Resource Administrative Assistant
Classic Party Rentals
02.2010 - 05.2011
Program and Development Coordinator
South Bronx Overall Economic Development
03.2006 - 07.2009
Bachelor of Arts - Communication and Cultural Studies
City University of New York (CUNY) School of Professional Studies
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
- Mental Health First Aider, certified June 2022
- Aspiring Leaders in Higher Education, awarded January 2022
- Project Management, certified February 2023
- QPR Institute Gatekeeper on Suicide Prevention, certified February 2023
- Administrative Professional Level 1, awarded May 2023
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