Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Valdez

Burleson,TX

Summary

Productive Team Lead demonstrating skills in Technical Knowledge and. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking Material Handler with one years of experience working closely with other staff and leaders to move goods efficiently. Alert when transporting heavy loads hazardous materials. Team-player quick to communicate issues and work with others to resolve.

Overview

7
7
years of professional experience

Work History

Material Handler

GXO
Fort Worth, TX
03.2023 - 09.2023
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Monitored stock levels and placed orders when necessary to replenish supplies.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.

Customer Service Representative

Walmart.com
Bentonville, AR
02.2021 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Walmart Team Lead

Walmart
Arlington , TX
06.2016 - 02.2021
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided support to junior staff during peak periods of workloads.
  • Motivated staff through positive reinforcement techniques.
  • Created detailed reports on team activities as requested by management.

Education

GED -

Ged Testing Services
Texas
02-2020

Skills

  • Tugger Operations
  • OSHA Compliance
  • Goods Transport
  • Warehouse Organization
  • Equipment safety
  • Incident Reporting
  • Material Handling
  • Stock Rotation
  • Shipping and receiving
  • Product Transport
  • Heavy Lifting
  • Cycle Counts
  • Delivery Scheduling
  • Teamwork and Collaboration

Timeline

Material Handler

GXO
03.2023 - 09.2023

Customer Service Representative

Walmart.com
02.2021 - 01.2023

Walmart Team Lead

Walmart
06.2016 - 02.2021

GED -

Ged Testing Services

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Tiffany Valdez