Hi, I’m
Tiffany Valentin
Corporate Collections Manager
Ridgewood,NY
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Seasoned Credit and Collections Specialist well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
13
years of professional experience
Work History
ADECCO GROUPMelville, New York
CORPORATE COLLECTOR| ACCOUNT SPECIALIST
08.2021 - Current
Job overview
- Oversaw daily posting of payments to customer accounts.
- Created daily and weekly cash reports for accounting management.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered invoices each day into in-house accounting software.
- Placed new customer orders and scheduled appointments.
S.K.I. WHOLESALEBrooklyn , NY
Credit/Collections & Accounts Receivable Specialist
01.2016 - 04.2020
Job overview
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Processed debtor payments and updated accounts to reflect new balance.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
DYNALINK COMMUNICATION
Customer Support Manager / Repair Manager
01.2009 - 01.2016
Job overview
- Offering vital support to customers, assisting with/resolving a wide range of technical issues related to systems (LAN/WAN networks, etc.), hardware, and/or software, depending on customer needs
- Served as the primary point of contact for customers, determining problems, running diagnostics, executing solutions, and escalating issues as needed
- Expertly managed all phases of case resolution, working hand-in-hand with customers to quickly resolve issues and maximize customer satisfaction
- Tracked and reported on network performance, managed user accounts, and conducted tests on various components (T1 circuits, POTS lines, etc.)
- Tapped by management to provide mentorship, coaching, and training to ensure new/less experienced team members were able to operate at peak proficiency and effectively troubleshoot customer issues
- Delivered pricing/sales quotes as requested by Sales Managers.
Education
Monroe College
BBA
Skills
TECHNICAL SKILLSMicrosoft Office Suite (Word, Excel, Outlook), Google Drive, Salesforce, QuickBooks, Medical Manager, Medisoft
Billing resolutions
Schedule Management
Customer relationship development
Affiliations
Certified Medical Assistant 2006
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CORPORATE COLLECTOR| ACCOUNT SPECIALIST
ADECCO GROUP
08.2021 - Current
Credit/Collections & Accounts Receivable Specialist
S.K.I. WHOLESALE
01.2016 - 04.2020
Customer Support Manager / Repair Manager
DYNALINK COMMUNICATION
01.2009 - 01.2016
Monroe College
BBA
01.2023