Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
Hi, I’m

Tiffany Valentin

Corporate Collections Manager
Ridgewood,NY
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Summary

Seasoned Credit and Collections Specialist well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.

Overview

13
years of professional experience

Work History

ADECCO GROUP
Melville, New York

CORPORATE COLLECTOR| ACCOUNT SPECIALIST
08.2021 - Current

Job overview

  • Oversaw daily posting of payments to customer accounts.
  • Created daily and weekly cash reports for accounting management.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered invoices each day into in-house accounting software.
  • Placed new customer orders and scheduled appointments.

S.K.I. WHOLESALE
Brooklyn , NY

Credit/Collections & Accounts Receivable Specialist
01.2016 - 04.2020

Job overview

  • Entered client details and notes into system for interdepartmental access and review.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

DYNALINK COMMUNICATION

Customer Support Manager / Repair Manager
01.2009 - 01.2016

Job overview

  • Offering vital support to customers, assisting with/resolving a wide range of technical issues related to systems (LAN/WAN networks, etc.), hardware, and/or software, depending on customer needs
  • Served as the primary point of contact for customers, determining problems, running diagnostics, executing solutions, and escalating issues as needed
  • Expertly managed all phases of case resolution, working hand-in-hand with customers to quickly resolve issues and maximize customer satisfaction
  • Tracked and reported on network performance, managed user accounts, and conducted tests on various components (T1 circuits, POTS lines, etc.)
  • Tapped by management to provide mentorship, coaching, and training to ensure new/less experienced team members were able to operate at peak proficiency and effectively troubleshoot customer issues
  • Delivered pricing/sales quotes as requested by Sales Managers.

Education

Monroe College

BBA

Skills

TECHNICAL SKILLSundefined

Affiliations

Certified Medical Assistant 2006
Availability
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Timeline

CORPORATE COLLECTOR| ACCOUNT SPECIALIST

ADECCO GROUP
08.2021 - Current

Credit/Collections & Accounts Receivable Specialist

S.K.I. WHOLESALE
01.2016 - 04.2020

Customer Support Manager / Repair Manager

DYNALINK COMMUNICATION
01.2009 - 01.2016

Monroe College

BBA
01.2023

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Tiffany ValentinCorporate Collections Manager