Hi, I’m
Tiffany Valentin
Ridgewood,NY
Summary
Corporate Account Manager with 15 years of experience securing and growing major, complex contracts. Collaborates with sales groups to develop comprehensive business strategies, expanding territories and market share. Excels in competitive platforms, delivering attractive proposals in alignment with corporate needs. High-performance and results-driven professional with a strong track record of success in accounts receivable and credit/collections management roles for companies across multiple sectors. Demonstrated skill for managing fast-paced office environments and training staff members to keep operations running at peak proficiency.
Overview
13
years of professional experience
Work History
ADECCO GROUPMELVILLE, NY
CORPORATE COLLECTOR| ACCOUNT SPECIALIST
08.2021 - Current
Job overview
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and bring down DSO by 90%
NORTHWELL HEALTHLAKEVIEW, NY
TEMP-ADMINISTRATIVE ASSISTANT
11.2020 - 06.2021
Job overview
- Managed over 200 calls per day from customers and vendors. Delegated work to team of 15
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and submitted purchase orders to maintain stock levels
S.K.I. WHOLESALEBROOKLYN, NY
Credit/Collections & Accounts Receivable Specialist
01.2016 - 01.2020
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Saved $500K monthly by implementing cost-saving initiatives that addressed long-standing problems
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
TELEGOBrooklyn, NY
TEMP- Account Manager
01.2016 - 06.2016
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed over 50 customer calls per day.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
DYNALINK COMMUNICATIONNew York, NY
Customer Support Manager / Repair Manager
01.2009 - 01.2016
Job overview
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 95% .
Education
Monroe CollegeNew Rochelle, NY
BBA from Business Management
2023
Skills
- TECHNICAL SKILLS
- Microsoft Office Suite (Word, Excel, Outlook), Google Drive, Salesforce, QuickBooks, Medical Manager, Medisoft
- Report Preparation and Analysis
- Data Entry and 10-Key
- Proactive and Self-Motivated
- Research Management
- Team Management
- Persuasive Negotiations
- Accounts Administration
- Accounts Payable and Accounts Receivable
- Staff Training
- Time Management
- Customer Service Management
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Processed up to 2500 invoices per month for large, multi-site organizations.
Affiliations
Certified Medical Assistant 2006
Timeline
CORPORATE COLLECTOR| ACCOUNT SPECIALIST
ADECCO GROUP
08.2021 - Current
TEMP-ADMINISTRATIVE ASSISTANT
NORTHWELL HEALTH
11.2020 - 06.2021
Credit/Collections & Accounts Receivable Specialist
S.K.I. WHOLESALE
01.2016 - 01.2020
TEMP- Account Manager
TELEGO
01.2016 - 06.2016
Customer Support Manager / Repair Manager
DYNALINK COMMUNICATION
01.2009 - 01.2016
Monroe College
BBA from Business Management
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