Tiffany Bowman-Valley

$52,000 per year; 40 hours per week, August 2022-present

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Set up and completed loan submission packages.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Provided quick turnaround times to maintain fast-past schedule.
• Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
• Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
• Streamlined loan processing system, significantly reducing processing times by implementing efficient documentation practices.
• Reduced errors in loan documentation by introducing comprehensive checklist for loan processors.

$48,000 per year; 40 hours per week, March 2017-August2022

• Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
• Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
• Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
• Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
• Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
• Delivered functionality assistance via phone and online service platforms.
• Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
• Organized successful member events that enhanced engagement and showcased the value of membership benefits.
• Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
• Collaborated with cross-functional teams to develop new initiatives aimed at improving member experience.
• Utilized CRM systems proficiently for managing member interactions, ensuring timely follow-ups and comprehensive recordkeeping.
• Completed training and worked effectively under high-pressure client services environments.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained staff on operating procedures and company services.