Tiffany Vander Zanden
Richmond,Virginia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Client Service Specialist & Office Administration
Smith Strong PLC
10.2018 - 08.2022
- Greeted clients and ensured a positive experience from beginning to end of the estate planning and estate administration processes
- Assisted in bringing in new clients by coordinating in-person and virtual events
- Created and maintained up-to-date client files while also communicating with the client’s attorney and paralegal on any updates via email and in our preferred software (Clio)
- Ensure deadlines were met by keeping organized schedules and providing timely reminders
- Reviewed and drafted routine legal documents
- Assisted with administrative tasks, such as logging ad ensuring payment of business expenses, ordering supplies, and coordinating schedules.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Managed master calendar by scheduling and confirming appointments.
- Supported [Type] projects with advanced skills in document management, customer relations and reporting.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Personal Attendant
Public Partnerships LLC
07.2013 - 10.2018
- Provided one on one care for a client with autism and cerebral palsy
- Helped family members with social interactions, home care and medical needs such as appointments with medical personnel
- Helped to bathe, feed, and provide other total care.
- Cared for patients with varying degrees of disabilities or developmental challenges.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted patients with daily care activities such as personal hygiene and light cooking.
Managing Assistant
Natty Beau
11.2014 - 05.2016
- Managed 8-10 sales associates employed by Natty Beau, and oversaw daily operations of the store
- Created and managed monthly employee schedule, submitted bi-weekly payroll, oversaw quality of the sales floor and inventory of the store, and screened potential sales events and vendors.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Trained and managed associates in customer service and sales techniques.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sales Associate
Pink Palm
09.2014 - 05.2016
- Provided customer services, including assistance to customers either in the store or online, maintained the sales floor, processed daily merchandise transfers and shipments, conducted inventory of the store.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Natty Beau
09.2014 - 11.2014
- Provided customer services, including assistance to customers either in the store or online, maintained the sales floor, processed daily merchandise transfers and shipments, conducted inventory of the store.
Education
Hanover High School
Skills
Excellent with customer service and interpersonal skillsundefined
Timeline
Client Service Specialist & Office Administration
Smith Strong PLC
10.2018 - 08.2022
Managing Assistant
Natty Beau
11.2014 - 05.2016
Sales Associate
Pink Palm
09.2014 - 05.2016
Sales Associate
Natty Beau
09.2014 - 11.2014
Personal Attendant
Public Partnerships LLC
07.2013 - 10.2018
Hanover High School
Similar Profiles
Barry WatersBarry Waters
Senior IT Project Manager at Smith + Nephew PLCSenior IT Project Manager at Smith + Nephew PLC
Richie VandraRichie Vandra
Accounts Receivable Accountant at Fuller, Smith & Turner PLCAccounts Receivable Accountant at Fuller, Smith & Turner PLC
Kristina KellyKristina Kelly
Administrative at Mellon, Smith & Pivoz, PLCAdministrative at Mellon, Smith & Pivoz, PLC
Lisa ConnerLisa Conner
Corporate and Securities Paralegal at Hirschler FleischerCorporate and Securities Paralegal at Hirschler Fleischer
Zachary McCreaZachary McCrea
Substitute Teacher at Chesterfield County SchoolsSubstitute Teacher at Chesterfield County Schools