Tiffany Vaughan
Summary
Program Manager with strong organizational, interpersonal, and leadership skills. Proven track record of dedication and success in providing quality oversight of community and school-based public health programs, to include implementing, managing, evaluating, and identifying process improvements needed, facilitates the exchange of information among medical organizations, optimizing electronic medical records systems, executing tests for Emr systems, and training users. Coordinates education, and service delivery, leading new projects; and managing fiscal responsibilities related to Talented professional considered knowledgeable leader and dedicated problem solver. Brings 11 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registry Specialist
Bureau of Communicable Diseases
10.2018 - Current
- Analyze and review electronic HL7 transmission of the message, advises health care professionals on the implementation or redesign of individual health information systems, tools, processes, and structures to ensure compatibility with statewide registries or exchanges
- Streamlined day-to-day office processes to meet long-term goals Increased team efficiency by implementing health information system process improvements
- Created new programs that resulted in increasing productivity and customer satisfaction
- Leveraged SQL, Microsoft excel, and PA-SIIS database to input and compile data gathered from various sources
- Exceeded customer satisfaction by finding creative solutions to problems Motivated and encouraged team members to communicate more openly and constructively with each other
- Recognized by management for providing exceptional customer service Improved operations by working with team members and customers to find workable solutions
- Determined and implemented techniques to improve medical records retrieval process
- Developed in-service educational materials
- Evaluated and recommended upgrades to improve existing computerized healthcare systems
- Assisted in a data modernization project that resulted in a new registry system go-live
- Assisted in onboarding over 500 providers prior to the go-live
- Provided IT support to end users and providers using the new IIS system.
Medical Records Supervisor
Norristown State Hospital
06.2016 - 10.2018
- In charge of facilitate the completion of a court petition, Medical Assistance forms, and needed queries
- Entered patient insurance, demographic and health information into software and confirmed records
- Set up patient charts and documented information in various company software
- Disseminated information to correct department, individual or outside location
- Determined and implemented techniques to improve medical records retrieval process
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
- Streamlined day-to-day office processes to meet long-term goals Performed site evaluations, customer surveys and team audits Collaborated with others to discuss new opportunities
- Improved profit margins by streamlining operations and workflow Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions Enhanced group productivity 96% by developing and implementing new strategies
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Led staff meetings for team of 15 to communicate medical directives.
Medical Records Coordinator
John Vianney Center
10.2014 - 06.2016
- Developed and maintained clear policies for every step of medical record creation, validation, and filing
- Completed timely uploads of medical records to patient vaults Evaluated the quality and integrity of electronic chart data
- Arranged and managed medical record filing, retrieval, and transfers per established guidelines
- Performed qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information
- Pulled patient charts for upcoming appointments
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions Followed-up with insurance companies and individuals to resolve discrepancies
- Maintained 100% compliance with all hospital and government regulations Observed confidentiality and safeguarded all patient-related information Assigned patients to correct diagnosis-related groups
- Maintained complete confidentiality in accordance with organization and legal requirements
- Wrote reports, emails, memoranda, letters, and releases
- Obtained information by contacting appropriate personnel or patients Scanned incoming documentation
- Kept department clean, organized, and professional Updated daily logs to track information movements
- Conceptualized and implemented new and more efficient filing system Typed medical orders for procedures and laboratory tests.
Medical Records Supervisor
SCI Graterford Prison
12.2014 - 12.2015
- Pulled patient records and transferred information to appropriate parties Determined and implemented techniques to improve medical records retrieval process
- Set up patient charts and documented information in various company software
- Verified record copies before handing each over to check for and remove unnecessary details
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Disseminated information to correct department, individual or outside location Recognized by management for providing exceptional customer service Demonstrated leadership by making improvements to work processes and helping to train others
- Answered 35 calls per day to assist with customer questions and concerns Provided IT and software trouble-shooting support to rest of the organization
- Prioritized and organized tasks to efficiently accomplish service goals Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Exceeded customer satisfaction by finding creative solutions to problems Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
- Streamlined day-to-day office processes to meet long-term goals Entered patient insurance, demographic and health information into software and confirmed records
- Developed position rotation to support continuous improvement and operator development
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Realigned workflows with changing business demand by evaluating processes and employee strengths
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions
- Met with each associate to establish realistic monthly sales goals
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education
MBA in Business Administration and Management /concentrated, Health Informatics -
Southern New Hampshire University
Hooksett, NH12.2020
Bachelor of Science in Health Information Management -
Pennsylvania College of Technology
Williamsport, PA05.2016
Skills
- Decision Making
- Strategy development
- Attention to Details
- Communication Skills
- Logistics
- Analytical Thinker
- Team Building
- Project Planning
- Adaptability
- Problem Solver
- Supervision and Leadership
- System Maintenance
- Data Management
- Interpersonal Skills
- Process Improvement
- Software Knowledge
- Risk Assessment
- Policy Implementation
- Electronic Medical Record Software
- Stakeholder Engagement
activities
- Member, Alumni Association
- Vice President of the Patient Abuse Investigate Committee
- Research Committee Board Co-Chairman on the Medical Records Committee Board Co-Chairman on the Utilization Review Committee Board Teamwork Award
- FBLA (Future Business Leaders of America)- Mario Scavello- Achievement Award
- Epic Electronic Database Training
- Certified CPR
- AIRA-The American Immunization Registry Association Award Training
- Member, Small Business Association (2008 - present)
Certification
- PA-WEBIZ-Envision Technology -2023
- Register Health Information Administrator (RHIA) AHIMA- 2019
- The American Immunization Registry Association Training -2018-present
- Certified Coding Specialist, 2013
- Certified Nursing Assistant, Department of Health-2007
Timeline
Registry Specialist
Bureau of Communicable Diseases
10.2018 - Current
Medical Records Supervisor
Norristown State Hospital
06.2016 - 10.2018
Medical Records Supervisor
SCI Graterford Prison
12.2014 - 12.2015
Medical Records Coordinator
John Vianney Center
10.2014 - 06.2016
MBA in Business Administration and Management /concentrated, Health Informatics -
Southern New Hampshire University
Bachelor of Science in Health Information Management -
Pennsylvania College of Technology
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