Summary
Work History
Education
Skills
Certification
Licenses
Software
Generic
Tiffany Vaughan

Tiffany Vaughan

Okmulgee,OK

Summary

Experienced insurance agent and healthcare professional with excellent communication and customer service skills, in addition to 22 years of experience in the healthcare industry in various roles. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position

Work History

Medical Imaging Assistant

St. Francis Hospital
07.2023 - Current
  • Enhanced patient comfort by efficiently positioning them for imaging procedures.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.

Insurance Agent

Independently Contracted
07.2020 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Biometric Screener (PRN)

LabCorp Employer Services
07.2020 - Current
  • Maintained a clean and organized workspace, ensuring a professional atmosphere during screenings.
  • Utilized equipment to provide accurate measurements during biometric screenings, including blood pressure readings, glucose tests, and body composition analyses.
  • Assisted in streamlining the screening process, reducing wait times for clients and increasing overall efficiency.
  • Educated clients on the importance of regular health screenings, enhancing awareness of personal wellness goals.
  • Ensured strict adherence to privacy regulations when handling sensitive client information during screenings.

Monitor Technician/EMT-Basic

TurnKey Health Clinics(David L. Moss Correctional)
12.2022 - 06.2023
  • Provided accurate documentation of patient information for timely communication with medical staff.
  • Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
  • Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
  • Contributed to a positive work environment within medical team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.

Medical Coder (Ambulance Coding)

Emergency Medical Services Authority
08.2022 - 12.2022
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
  • Ensuring adherence to HIPAA regulations when handling sensitive patient information.
  • Promoted teamwork within the department through effective communication and collaboration on complex cases.

Patient Access Manager

R1 RCM
12.2021 - 08.2022
  • Improved patient satisfaction by streamlining registration processes.
  • Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
  • Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery.
  • Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
  • Hired and onboarded new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.

Sr. Patient Access Rep/Financial Counselor/Phlebotomist

Hillcrest Hospital South
03.2017 - 12.2021
  • Streamlined registration processes for increased efficiency and reduced wait times.
  • Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
  • Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Education

Associate of Arts - Psychology

Connors State College
Warner, OK
12.2024

Associate of Science - Business Administration

Connors State College
Warner, OK
05.2024

Certified Professional Billing Program

American Association of Professional Coders (AAPC)
04.2022

Emergency Medical Technician-Basic

Tulsa Technology Center - Peoria
Tulsa, OK
08.2021

Medical Coding

Tulsa Technology Center
Tulsa, OK
07.2020

High School Diploma -

Checotah High School
Checotah, OK
05.2004

Skills

  • Customer Service
  • EMR
  • Insurance Verification
  • Medical Terminology
  • Documenting and Recording Information
  • Detail-Oriented
  • HIPAA Compliance
  • Client Relations & Retention
  • Insurance Education & Enrollment
  • Epic Systems
  • Professionalism & Effective Communication
  • Client needs analysis

Certification

  • CNA - Certified Nursing Assistant
  • CMA - Certified Medication Aide
  • Certification in Small Business Management
  • CPC - Certified Professional Coder
  • CPB - Certified Professional Biller
  • BLS CPR

Licenses

Licensed Health, Accident, and Life Insurance Agent (Oklahoma, Texas, Nebraska, Kansas)

Issued by Oklahoma,Texas, Nebraska, Kansas Department of Insurance

Nationally Registered Emergency Medical Technician-Basic (NREMT-B)

Issued by National Registry of Medical Technicians


Software

Epic

McKesson Star

RevSpring

Point Click Care

Word, Excel, PowerPoint, Outlook, Publisher

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Tiffany Vaughan