Tiffany Venegas
BROKENARROW
Summary
Results-driven professional with strong communication and teamwork skills. Committed to supporting organizational goals and delivering quality work. Eager to contribute to team success while pursuing continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
Licensed In-Home Daycare Owner
Tiff’s Tots of Tulsa
01.2025 - Current
- Implemented daily educational activities to promote cognitive development and enhance children's learning experiences.
- Monitored children's behavior during playtime, ensuring a safe and nurturing environment for all.
- Facilitated parent communication by providing regular updates on child progress and daily activities.
- Maintained compliance with state regulations regarding child safety, nutrition, and health standards.
- Organized age-appropriate recreational activities that encouraged social skills and teamwork among children.
- Promoted social skills among children by facilitating group activities and encouraging cooperative play.
- Collaborated with other childcare professionals to share best practices and continually improve the quality of care provided at the in-home daycare.
- Budget planning, invoicing, ordering
Customer Service Representative
Alorica Inc- Verizon Wireless Partner
Fresno
08.2020 - 10.2021
- Provided outstanding customer service to enhance customer satisfaction.
- Reviewed and resolved billing issues, processed payments, identified customer needs, and recommended company features and products.
- Review all aspects of customer accounts and activity to ensure past, present and future needs are met.
- Offering long-term solutions by educating each customer with current promotions, billing and payment options, troubleshooting and technical assistance and self-serve help options.
- Achieved 19 completed customer satisfaction surveys in last month with all receiving 10/10 scores, demonstrating commitment to service excellence and personal growth.
Residential Property Manager
Wasatch Property Management
Fresno
03.2011 - 01.2019
- Coordinated daily operations, marketing efforts, and vacancy fill efforts; screened prospective residents and enforced lease agreements to ensure compliance.
- Cultivated tenant relationships and promptly resolved issues to enhance tenant satisfaction.
- Oversaw property maintenance and coordinated service requests efficiently.
- Conducted regular property inspections and ensured compliance standards.
- Designed and executed leasing strategies that effectively attracted prospective tenants.
- Monitored market conditions to adjust rents accordingly.
- Managed vendor relationships and invoice payments.
- Provided daily coaching sessions with leasing agents to assess call handling, lead conversion and sales goals.
- Assisted teams in achieving project goals through dedicated support and collaboration.
In-Home Care Provider
Lionel R. Deschene
02.2007 - 06.2010
- Administered medications to patients and assisted with bathing and transferring to enhance comfort and wellbeing.
- Provided catheter care and supported daily hygiene routines to ensure patient hygiene and health.
- Conducted housekeeping tasks and logged vital information accurately to maintain a safe and organized environment.
Education
High School Diploma - High School/GED
Fresno Prep Academy
CASkills
- Customer relationship management
- Customer service
- Customer engagement
- Upselling
- Hospitality and accommodation
- Team collaboration
- Organizational skills
- Leadership skills
- Problem-solving
- First aid and CPR
- Relationship building
- Positive and professional
Timeline
Licensed In-Home Daycare Owner
Tiff’s Tots of Tulsa
01.2025 - Current
Customer Service Representative
Alorica Inc- Verizon Wireless Partner
08.2020 - 10.2021
Residential Property Manager
Wasatch Property Management
03.2011 - 01.2019
In-Home Care Provider
Lionel R. Deschene
02.2007 - 06.2010
High School Diploma - High School/GED
Fresno Prep Academy