Tiffany Victrum
Columbia,SC
Summary
Resourceful professional with experience in team supervision, training, performance evaluation, customer service, and administrative support. Skilled in managing day-to-day operations across diverse environments, including retail and office settings. Proven ability to lead and develop high-performing teams, streamline processes, and support organizational goals. Seeking a supervisory position where leadership, communication, and operational skills will drive team success and excellence
Overview
8
8
years of professional experience
Work History
Base Manager/Retail Merchandiser
ESCO
06.2025 - Current
- Maintain current product distribution and shelf integrity.
- Secure and build product displays and promotional events.
- Manage vendor credits, price, reductions, and VCM processing.
- Monitor product code dates and ensure FIFO rotation.
- Balance weekly DSD/DSDS orders for consistent stock levels.
Administrative Assistant
CW Resources
01.2024 - Current
- Provide administrative support to departmental operations, ensuring adherence to organizational policies.
- Assist with payroll, data entry, and expense report audits for submission to corporate accounting.
- Manage team schedules, meetings, travel arrangements, and event coordination.
- Maintain confidential records and support applicant onboarding and security clearance processes.
- Organize digital and physical documentation, respond to inquiries, and support internal communications and branding efforts.
Call Center Supervisor
TDB Communications
05.2023 - 01.2024
- Supervised a team of customer service representatives to meet performance and quality goals.
- Led hiring, coaching, and performance evaluation processes in collaboration with Human Resources.
- Implemented development plans and corrective actions, while resolving escalated issues.
- Analyzed call trends to identify training opportunities and enhance customer experience.
- Contributed to the development and refinement of call center policies and procedures.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trainer I
Maximus
07.2019 - 04.2022
- Facilitated virtual training for new hires and tenured staff using Adobe Connect.
- Oversaw training logistics, ensured functionality of classroom equipment, and tracked trainee progress.
- Applied training standards and provided performance feedback during onboarding.
- Supported multiple departments, including Quality Assurance and Workforce Management.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Team Lead
DXC Technology
11.2017 - 07.2019
- Managed scheduling, timekeeping, and daily operations for a customer service team.
- Monitored individual and team performance using KPIs and implemented improvement strategies.
- Delivered coaching, training, and ongoing development tailored to individual needs.
- Reported progress to senior leadership and collaborated on workforce planning initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Computer Information Science
Benedict College
Columbia, SC05-2004
Skills
- Proven ability to lead and motivate high-performing teams
- Strong skills in delegation, coaching, and performance evaluation
- Experienced in retail and call center environments
- Financial and operational management, including payroll and expense auditing
- Skilled in customer service, vendor relations, and compliance practices
- Proficient in Microsoft Office Suite (Outlook, Teams, Excel, Word)
- Strong written and verbal communication abilities
- Effective multitasker with strong attention to detail and time management
- Experienced in team recognition, scheduling, and employee onboarding
Timeline
Base Manager/Retail Merchandiser
ESCO
06.2025 - Current
Administrative Assistant
CW Resources
01.2024 - Current
Call Center Supervisor
TDB Communications
05.2023 - 01.2024
Trainer I
Maximus
07.2019 - 04.2022
Team Lead
DXC Technology
11.2017 - 07.2019
Computer Information Science
Benedict College
Similar Profiles
Michael CottonMichael Cotton
Foundry Technician at ESCOFoundry Technician at ESCO
Gerardo GomezGerardo Gomez
Pipe Layer at ESCOPipe Layer at ESCO
Leah PersonsLeah Persons
Line Leader at ESCOLine Leader at ESCO
D'Asia FavorD'Asia Favor
Dental Assistant at Dr. Ellis, Green & Jenkins Pediatric DentistryDental Assistant at Dr. Ellis, Green & Jenkins Pediatric Dentistry
Calvin BoydCalvin Boyd
Custody Officer at Recovery SolutionsCustody Officer at Recovery Solutions