Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Tiffany Viera

New Bedford,MA

Summary

Accomplished RN Case Manager with a proven track record at Guardian Home Health Care, enhancing patient outcomes through effective chronic disease management and empathetic support. Expert in care coordination and clinical assessment, reduced hospital readmission rates significantly. Skilled in fostering multidisciplinary collaboration and demonstrating strong clinical judgment.

Overview

22
22
years of professional experience

Work History

RN Case Manager

Guardian Home Health Care
06.2010 - Current
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Ensured consistent evaluation and management of deteriorating psychiatric symptoms in complex cases.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
  • Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Conducted comprehensive assessments of patient needs to inform effective care planning.
  • Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
  • Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Registered Nurse

Greater New Bedford Community Health Center
07.2003 - 10.2018

Worked in several departments.

Provided specialized care in Pediatrics and acute medical attention in Pediatric Urgent Care.

Provided medical services for adult patients.

Administered intravenous medications and ensured efficient access in urgent care settings.

Focused on enhancing family planning initiatives.

Provided medical services within Infectious Disease department.

  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.

Registered Nurse

Nizhoni Health
12.2012 - 02.2017
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Licensed Practical Nurse

Suburban Home Health Care
05.2008 - 06.2010
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Education

Associate Degree In Nursing - Nursing

Excelsior College
Albany, NY

License Practical Nurse - Nursing

Bristol Plymouth
Taunton, MA

Skills

  • Chronic disease management
  • Discharge planning
  • HIPAA compliance
  • Multidisciplinary approach
  • Care coordination
  • Home care management
  • Clinical assessment
  • Medication management
  • Critical thinking
  • Case management
  • Documentation
  • Strong clinical judgment
  • Patient care assessment
  • Decision-making
  • CPR/AED
  • Healthcare personnel supervision

Languages

Portuguese
Native or Bilingual

Additional Information

Very willing to learn and perform new skills.

Timeline

Registered Nurse

Nizhoni Health
12.2012 - 02.2017

RN Case Manager

Guardian Home Health Care
06.2010 - Current

Licensed Practical Nurse

Suburban Home Health Care
05.2008 - 06.2010

Registered Nurse

Greater New Bedford Community Health Center
07.2003 - 10.2018

Associate Degree In Nursing - Nursing

Excelsior College

License Practical Nurse - Nursing

Bristol Plymouth
Tiffany Viera