Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
7
7
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
2023.03 - 2024.07
Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Maintained up-to-date knowledge of product and service changes.
Managed approximately 150 incoming calls per day from customers.
Customer Service Manager
C. H. Robinson
2022.03 - 2023.03
Worked with excel, Microsoft office and company software programs
Inbound/Outbound calls (high Volume)
Payments
Training
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Managed approximately 180 incoming calls per day from customers.
Customer Service Representative
Dovenmuehle Mortgage Inc
2019.04 - 2022.02
Inbound calls, processed payments.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Managed approximately 86 incoming calls per day from customers.
Assistant Teacher
KinderCare Learning Center
2017.04 - 2019.04
Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Observed student performance and analyzed individual records to assess progress.
Supervised recess, lunch and daily student intake and dismissal.
Education
High School Diploma -
Oswego High School
Oswego, IL
12.2018
Skills
Customer services
Data entry skills
Data Entry
Inbound Call Management
Attention to Detail
Multitasking
Educating customers
CRM Software
Excellent Communication
Computer Skills
Calm Under Pressure
Microsoft Office
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
2023.03 - 2024.07
Customer Service Manager
C. H. Robinson
2022.03 - 2023.03
Customer Service Representative
Dovenmuehle Mortgage Inc
2019.04 - 2022.02
Assistant Teacher
KinderCare Learning Center
2017.04 - 2019.04
High School Diploma -
Oswego High School
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