Tiffany Viggiani
Plano,IL
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
7
7
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
03.2023 - 07.2024
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Maintained up-to-date knowledge of product and service changes.
- Managed approximately 150 incoming calls per day from customers.
Customer Service Manager
C. H. Robinson
03.2022 - 03.2023
- Worked with excel, Microsoft office and company software programs
- Inbound/Outbound calls (high Volume)
- Payments
- Training
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed approximately 180 incoming calls per day from customers.
Customer Service Representative
Dovenmuehle Mortgage Inc
04.2019 - 02.2022
- Inbound calls, processed payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed approximately 86 incoming calls per day from customers.
Assistant Teacher
KinderCare Learning Center
04.2017 - 04.2019
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Observed student performance and analyzed individual records to assess progress.
- Supervised recess, lunch and daily student intake and dismissal.
Education
High School Diploma -
Oswego High School
Oswego, IL12.2018
Skills
- Customer services
- Data entry skills
- Data Entry
- Inbound Call Management
- Attention to Detail
- Multitasking
- Educating customers
- CRM Software
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Microsoft Office
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
03.2023 - 07.2024
Customer Service Manager
C. H. Robinson
03.2022 - 03.2023
Customer Service Representative
Dovenmuehle Mortgage Inc
04.2019 - 02.2022
Assistant Teacher
KinderCare Learning Center
04.2017 - 04.2019
High School Diploma -
Oswego High School
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