Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Tiffany Villalobos

Santa Ana

Summary

Dedicated project professional with a proven track record in leadership roles, adept at problem-solving, planning, and organizing to drive successful outcomes. Leveraging strong organizational skills and educational background to provide comprehensive administrative support to department staff. Experienced Receptionist with a diverse background in various office environments, well-versed in security protocols, service standards, and clerical procedures. Proficient in managing multiple tasks simultaneously with exceptional time management skills and a resourceful approach. Demonstrated expertise in delivering top-notch customer service and administrative support, including clerical tasks and public interactions. Skilled in calendar management, scheduling, data entry, and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Vans
03.2024 - Current
  • Greet and receive visitors so that all are dealt with promptly, courteously, and accurately
  • Receive and correctly route incoming and outgoing telephone calls at a switchboard or multi-line phone and maintain long distance call logs
  • Take and distribute accurate messages
  • Respond to routine inquiries from internal or external sources, for example on the organization’s location, hours of operation, phone numbers, or email address.
  • May also perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
  • Administrative Support - Performing general administrative tasks such as filing, data entry, and document preparation.

Clinical Administrative Coordinator

Newport Mesa Audiology Balance & Ear Institute
10.2022 - Current
  • Policy Implementation
  • Patient Services Management
  • HIPAA Compliance
  • Customer Service Management
  • Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
  • Communicated with patients in both English and Spanish, providing translation services where needed.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Worked well with people. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.

Patient Care Coordinator

New Directions For Women
06.2021 - 09.2022
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Acted as main point of contact for patients, and staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Performed as subject matter expert for case management processes.
  • Uphold confidentiality requirements and regulatory compliance guidelines.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Coordinated transportation to get patients to and from medical appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.

Cashier

Dollar Tree Stores
06.2020 - 03.2021
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Santa Ana College
Santa Ana, CA

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Santa Ana High School
Santa Ana, CA
01.2015

Skills

  • Microsoft Word
  • Experience Microsoft Powerpoint
  • Bilingual (spanish, english)
  • Customer/Client relations
  • Multi-line phone system operation
  • Mail handling
  • Organization skills
  • Front desk operations
  • Customer and client relations
  • Verbal and written communication

LANGUAGES

English Native or Bilingual
Spanish Professional Working

Timeline

Receptionist

Vans
03.2024 - Current

Clinical Administrative Coordinator

Newport Mesa Audiology Balance & Ear Institute
10.2022 - Current

Patient Care Coordinator

New Directions For Women
06.2021 - 09.2022

Cashier

Dollar Tree Stores
06.2020 - 03.2021

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Santa Ana High School

High School Diploma -

Santa Ana College