Tiffany Villegas
Jersey City,NJ
Summary
Driven and resourceful administrative professional with +4 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Paul Smith
01.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Stayed up-to-date on company and team happenings and priorities, maintaining a strong understanding of organizational needs.
- Collaborated closely with internal teams to organize and coordinate events and initiatives, ensuring seamless execution aligned with organizational goals and fostering a positive work environment.
- Maintained updated and confidential databases and records with utmost accuracy and integrity.
- Worked directly with the President, Vice President, and Senior Vice President, providing comprehensive support in their day-to-day operations.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas, and travel arrangements for board meetings and events involving the president and executive vice president.
Business Internship
Year Up
08.2022 - 01.2023
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Collected, arranged, and input information into database system.
- Participated in cross-functional team-building activities.
- Maintained status reports for client projects.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Head of Hostess
Le District
09.2019 - 12.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Led a team of hostesses and customer service representatives, fostering a culture of exceptional customer experiences and satisfaction.
- Collaborated closely with the VP and CEO, providing insightful reports on customer feedback, operational performance, and actionable areas for improvement.
- Organized and coordinated special events, ensuring seamless execution and customer satisfaction.
- Exhibited a professional and customer-centric approach in handling customer inquiries, complaints, and feedback, promptly resolving issues to maintain strong customer loyalty
- Developed and implemented strategies to optimize guest flow, minimizing wait times and improving efficiency and service ratings
- Trained and mentored hostesses and customer service staff, fostering a customer-centric culture.
Retail Assistant
Barneys New York
02.2018 - 10.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Business Management
Hudson County Community College
Jersey City, NJ12.2024
Skills
Correspondence Writing
Business Correspondence
Administrative Procedures
Customer Retention
Word Processing
Advanced Excel Spreadsheet Functions
Documentation and Recordkeeping
Accounting and Billing Software
Microsoft Office
Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Paul Smith
01.2023 - Current
Business Internship
Year Up
08.2022 - 01.2023
Head of Hostess
Le District
09.2019 - 12.2022
Retail Assistant
Barneys New York
02.2018 - 10.2018
Bachelor of Arts - Business Management
Hudson County Community College
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