Tiffany Vo
Plano,TX
Summary
Versatile and people-focused administrative professional with two years of leadership experience as an Assistant Center Director. Adept at managing calendars, coordinating cross-functional teams, and streamlining operations using digital tools to enhance productivity and organization. Proficient in Microsoft Office Suite, database systems, and scheduling platforms. Recognized for delivering exceptional service, communicating with clarity and empathy, and adapting quickly to new technologies. Brings a strong foundation in psychology, a proactive mindset, and a passion for problem-solving—ready to support Capital One’s mission by keeping operations smooth and teams empowered.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
Brain Balance of Allen
Allen, TX
03.2022 - 02.2023
- Coordinated staff schedules to maximize productivity while maintaining a positive work environment.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support, such as filing documents, photocopying, and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Assistant Center Director
Brain Balance of Allen
Allen, TX
02.2023 - 01.2025
- Improved center efficiency by streamlining administrative processes and implementing new systems.
- Developed, monitored and maintained a budget to ensure efficient use of resources.
- Increased enrollment numbers by successfully marketing the center's programs and services to prospective families.
- Managed a team of educators, ensuring high-quality instruction and adherence to curriculum standards.
- Enhanced staff performance through consistent coaching, mentoring, and professional development opportunities.
- Managed daily operations, including facilities maintenance, supply procurement, and resource allocation.
- Oversaw budget management and financial reporting, maintaining fiscal responsibility and accountability.
- Developed strategies for improving operational processes while reducing costs.
- Identified areas of improvement within the organization by implementing new procedures or revising existing ones.
Education
Bachelor of Science - Psychology
The University of Texas At Dallas
12-2025
Skills
- Calendar & Schedule Management
- Cross-Functional Communication
- Microsoft Office Suite Proficiency
- Administrative Support
- Data Entry & Recordkeping
- Customer Service
- Organizational Efficiency
- Confidential Information Handling
Timeline
Assistant Center Director
Brain Balance of Allen
02.2023 - 01.2025
Front Desk Receptionist/Administrative Assistant
Brain Balance of Allen
03.2022 - 02.2023
Bachelor of Science - Psychology
The University of Texas At Dallas
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