Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Von Jourdane

Wolcott,VT

Summary

Accomplished Pharmacy Technician Assistant at Kinney Drugs, adept in multitasking and attention to detail, significantly improved inventory management and patient satisfaction. Leveraging strong customer service and problem-solving abilities, I enhanced workflow and service quality, fostering positive relationships and contributing to business growth.

Overview

10
10
years of professional experience

Work History

Assistant

Merry Meadow Dog Grooming
04.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Bathed and dried dogs in preparing for grooming

  • + Type or edit your work history here

Pharmacy Technician Assistant

Kinney Drugs
08.2017 - 03.2022
  • Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
  • Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
  • Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
  • Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
  • Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
  • Optimized pharmacy workflow through effective task prioritization during peak hours while maintaining high-quality standards in service delivery.
  • Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
  • Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
  • Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
  • Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
  • Promoted a positive work environment through collaboration and open communication among team members.
  • Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Merchandised over-the-counter goods and rotated stock.
  • Managed opening and closing duties for pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Customer Service Representative

Stowe Family Practice
09.2016 - 02.2017

Scheduled appointments for patients

Communicated with nurses for incoming patient questions.

Worked efficiently and accurately while maintaining professionalism

Worked with employees in a excellent manner and as a team player

Pharmacy Technician

Hannaford Supermarket
09.2014 - 09.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Education

Cosmetology

Vermont College of Cosmetology
Burlington, VT
1993

Diploma - General Studies

People’s Academy
Morrisville, VT
06.1990

Skills

  • Customer Service
  • Attention to Detail
  • Multitasking
  • Teamwork and Collaboration
  • Professional and mature
  • Multi-line phone proficiency
  • Problem-solving abilities

Timeline

Assistant

Merry Meadow Dog Grooming
04.2022 - Current

Pharmacy Technician Assistant

Kinney Drugs
08.2017 - 03.2022

Customer Service Representative

Stowe Family Practice
09.2016 - 02.2017

Pharmacy Technician

Hannaford Supermarket
09.2014 - 09.2016

Cosmetology

Vermont College of Cosmetology

Diploma - General Studies

People’s Academy
Tiffany Von Jourdane