Tiffany Waldon
Management
Columbus,MI
Summary
Dynamic General Manager with a proven track record at Del Taco, excelling in operations management and team leadership. Successfully drove year-over-year business growth while enhancing employee retention through comprehensive training programs. Adept at financial oversight and fostering strong vendor relationships, ensuring both customer satisfaction and operational excellence.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
General Manager
Del Taco
Columbus, Georgia
04.2014 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Shift Leader
Hartz Chicken Buffet
Columbus, Georgia
10.2006 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
No Degree - Nursing
Columbus Technical College
Columbus, GA 05.2001 -
GED -
Carver High School
Columbus, GA 04.2025 - 08.2025
Skills
Operations management
Customer relationship management
Team leadership
Staff supervision
Performance improvement
Operations oversight
Leadership and team building
Quality management
Schedule management
Time management
P&L management
Team player
Customer relations
Problem resolution
Efficient multi-tasker
Performance evaluations
Interpersonal skills
Administrative skills
Inventory control
Labor cost controls
Employee scheduling
Certification
Servsafe Certification Exp 7/2/29
Timeline
GED -
Carver High School
04.2025 - 08.2025
Servsafe Certification Exp 7/2/29
06-2024
General Manager Certification
08-2018
General Manager
Del Taco
04.2014 - Current
Shift Leader
Hartz Chicken Buffet
10.2006 - 08.2017
No Degree - Nursing
Columbus Technical College
05.2001 -
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