Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Walker

Marion,USA

Summary

Dedicated management professional with experience leading high performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

Overview

24
24
years of professional experience

Work History

Dog Grooming Assistant

Puppy Powers
10.2023 - 02.2025

I would give the dogs baths.

I helped the head groomer with de-matting.

I helped with the hair cuts.

I worked with the owner, taking payments

I would clean the salon daily


Teacher's Aide

WCES
09.2023 - 01.2024
  • I worked with special education kids.
  • I took students out of the classroom for different classes.
  • I was with them during lunch and recess.
  • I worked with between 1 and 4 students at a time in the classroom.

LEAD KEY HOLDER

Dollar General
10.2017 - 04.2018
  • I was the assistant manager on shift
  • I checked in all the vendors, helped the customers, helped the cashiers, came in when there was someone who called off
  • I did the office paperwork when I was on shift
  • Resolved customer complaints in a timely manner by utilizing excellent communication skills
  • Ensured compliance with company policies, security measures, and safety regulations

MANAGER

Fashion Bargian Corp.
05.2010 - 11.2010
  • Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
  • Resolved conflicts between team members promptly using sound judgment based on company policies
  • I set up the system that was used for the store
  • I set up the inventory system while working with the store owner
  • I organized the inventory with the other employees
  • I helped set up the store before it opened to the public

ASSISTANT MANAGER

Prime Time Rentals
01.2010 - 05.2010
  • I worked with the customers in the store
  • Took the customers payments and managed the customers files
  • I called the customers about their payments
  • I did the filing and putting information into the computer system
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Maintained accurate records of sales transactions using point-of-sale systems

CASHIER

Sam's Club
03.2009 - 10.2009
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Operated the POS system efficiently to ensure accurate transactions
  • Ensured compliance with all company policies related to cash handling procedures
  • Accurately processed customer payments using cash, credit cards, and checks
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Utilized problem solving skills to effectively handle difficult situations
  • Helped restock shelves when necessary to maintain an organized display area
  • Assisted customers with locating items throughout the store when needed
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies

CASHIER

Walmart
04.2008 - 08.2009
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Operated the POS system efficiently to ensure accurate transactions
  • Helped restock shelves when necessary to maintain an organized display area
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Assisted customers with locating items throughout the store when needed
  • Utilized problem solving skills to effectively handle difficult situations
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Accurately processed customer payments using cash, credit cards, and checks
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Supported other departments within the store by providing assistance when needed

DRIVER

Professional Transportation Inc
10.2008 - 03.2009
  • Maintained logs of working hours and vehicle service records according to state and federal regulations
  • Performed basic maintenance tasks such as checking oil levels, tire pressure
  • Adapted quickly to changing road conditions and weather patterns during routes
  • Inspected vehicles for mechanical items and safety issues prior to operating them
  • Demonstrated knowledge of local roads, traffic laws and regulations
  • Communicated effectively with dispatch regarding arrival times, delays
  • Developed strong relationships with customers by providing courteous service
  • Maintained a clean driving record with no violations or citations on file
  • Managed time efficiently when making multiple stops along designated routes

LOT TRAILER CHECKER

TTS Terminals
06.2006 - 12.2006
  • I had to drive around the railway parking lot and check the trailers that were in the lot
  • I had to make sure they were not tampered with
  • I had to make sure that all the trailers were in the parking spots that they were assigned

LOAD INSPECTOR

Parsec Inc
04.2006 - 06.2006
  • I had to make sure that the trucks were taking the right trailers off of the lot
  • I had to inspect the trailers to make sure that the trailers were not tampered with
  • I had to make sure that all of the paperwork that the drivers had was all up to date and that all the information on the paperwork was right

SECRETARY

H&R Block
01.2006 - 04.2006
  • Answered incoming calls promptly and professionally, routing messages as needed
  • Scheduled appointments and coordinated travel arrangements for staff members
  • Greeted visitors warmly upon arrival at the office; provided friendly customer service
  • Maintained organized calendar of important meetings and events
  • Performed data entry tasks accurately with a high level of speed and accuracy
  • Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate
  • Called customers about their tax refunds status

CASHIER

Fairway Finer Foods
07.2005 - 11.2005
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Resolved customer complaints professionally in accordance with company policy
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Helped restock shelves when necessary to maintain an organized display area
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Assisted customers with locating items throughout the store when needed
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment

SECRETARY

H&R Block
01.2005 - 04.2005
  • Scheduled appointments and coordinated travel arrangements for staff members
  • Answered incoming calls promptly and professionally, routing messages as needed
  • Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate
  • Greeted visitors warmly upon arrival at the office; provided friendly customer service
  • Performed data entry tasks accurately with a high level of speed and accuracy
  • Maintained organized calendar of important meetings and events
  • I called customers about their refund status

CASHIER

Speedway LLC
06.2003 - 03.2004
  • Helped restock shelves when necessary to maintain an organized display area
  • Utilized problem solving skills to effectively handle difficult situations
  • Operated the POS system efficiently to ensure accurate transactions
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Accurately processed customer payments using cash, credit cards, and checks
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions

ASSOCIATE

Polk-A-Dot Drive In
09.2002 - 11.2002
  • I took customers orders
  • I took the customers their food orders when they were ready
  • I worked at the cash register
  • I worked on the machines

CASHIER

Sterk's Super Foods
03.2001 - 07.2001
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Operated the POS system efficiently to ensure accurate transactions
  • Assisted customers with locating items throughout the store when needed
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Resolved customer complaints professionally in accordance with company policy
  • Accurately processed customer payments using cash, credit cards, and checks
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Helped restock shelves when necessary to maintain an organized display area
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards

Education

HIGH SCHOOL DIPLOMA -

Lockport Township High School
Lockport, IL
05.2004

Skills

  • Time Management
  • Microsoft Word
  • Till Counting
  • Team Leadership
  • Good Communication Skills
  • Customer Needs Assessments
  • Effective Working Relationships
  • Inventory Accuracy
  • Managing Customer Needs
  • Operational Procedures
  • Corporate Compliance
  • Persuasive Negotiations
  • Customer Transactions
  • Work Prioritization
  • POS Inventory System Operation
  • Office Organization
  • Maintaining Clean Work Areas
  • Cash Register Operations
  • Team Management Understanding
  • Financial Data Analyzation
  • Administrative Duties
  • Electronic Key Management Systems
  • Effective Customer Communication
  • POS Terminal Operation
  • Staff Coaching and Training
  • Records Organization
  • Financial Recordkeeping
  • Calendar and Scheduling Software
  • Motivational Leadership
  • Adaptable to Changing Demands
  • Customer Credit Management

Timeline

Dog Grooming Assistant

Puppy Powers
10.2023 - 02.2025

Teacher's Aide

WCES
09.2023 - 01.2024

LEAD KEY HOLDER

Dollar General
10.2017 - 04.2018

MANAGER

Fashion Bargian Corp.
05.2010 - 11.2010

ASSISTANT MANAGER

Prime Time Rentals
01.2010 - 05.2010

CASHIER

Sam's Club
03.2009 - 10.2009

DRIVER

Professional Transportation Inc
10.2008 - 03.2009

CASHIER

Walmart
04.2008 - 08.2009

LOT TRAILER CHECKER

TTS Terminals
06.2006 - 12.2006

LOAD INSPECTOR

Parsec Inc
04.2006 - 06.2006

SECRETARY

H&R Block
01.2006 - 04.2006

CASHIER

Fairway Finer Foods
07.2005 - 11.2005

SECRETARY

H&R Block
01.2005 - 04.2005

CASHIER

Speedway LLC
06.2003 - 03.2004

ASSOCIATE

Polk-A-Dot Drive In
09.2002 - 11.2002

CASHIER

Sterk's Super Foods
03.2001 - 07.2001

HIGH SCHOOL DIPLOMA -

Lockport Township High School
Tiffany Walker