Tiffany Walker-Pulliam
Southaven
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service
Memphis
08.2022 - Current
- Interprets and applies applicable portions of basic tax law and regulations, as well as basic collection techniques and enforcement actions, in order to advise, inform, assess, and collect taxes and associated liabilities.
- Researching and analyzing all available information applicable to specific and well-defined collection issues, and taking corrective actions needed to close accounts.
- Explains actions taken.
- Advising taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file returns and/or pay tax liabilities, and encouraging voluntary compliance with tax laws.
- Contacts taxpayers and/or their representatives in response to IRS guidelines regarding a limited number of delinquent situations.
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
- Identifying the filing of fraudulent returns, notifying affected taxpayers, correcting the falsified accounts, and placing identity theft indicators on those accounts.
- Serving as a backup to different areas of the service when the call volume is high in demand.
Lead Bear Builder
Build-A-Bear Workshop
Southaven
08.2023 - 03.2024
- Responsible for opening and closing the store in the absence of the store manager
- Supervising a team of employees, ensuring they are staying on task
- Upselling items to the customers
- Making sure all parties ran smoothly
Administrative Assistant
Region IV Mental Health Services
Hernando
12.2021 - 08.2022
- Maintained office supplies inventory by checking stock to determine inventory level.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- General clerical support duties, including filing, faxing, placing orders, and scheduling clients.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated with the billing department to ensure correct insurance information is on file.
Sales Floor Supervisor
JCPenney
Southaven
04.2018 - 12.2021
- Driving customer sales and activities throughout the store, as well as resolving customer concerns and complaints as they pertain to the store.
- Maintained cleanliness and organization within the packaging area.
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels by tracking incoming and outgoing packages.
- Provided customer service by answering queries regarding package status and delivery.
- Resolved customer complaints regarding sales and service.
- Created and presented monthly reports to management on sales performance.
Personal Shopper/Order Fulfillment
Walmart
Southaven
04.2010 - 11.2016
- Secured and stored items until customer pickup.
- The operated register handled cash and processed credit card transactions.
- Scanned items when pulling from shelves to update system stock information.
Education
High school or equivalent -
Skills
- Communication skills
- Store management
- Team leadership
- Administrative expertise
- Picker and packer
- Retail operations
- Inventory control
- Human resources management
- Merchandising strategies
- Time management
- Record keeping
- Filing systems
- Packing processes
- Word processing
- Cash handling expertise
- Training and development
- Shipping logistics
- Bookkeeping practices
- Payroll administration
- Meeting coordination
- Insurance verification skills
- Office operations experience
- Microsoft Excel proficiency
- Phone etiquette skills
- Sales techniques
- Typing proficiency
- Answering phones effectively
- Scheduling expertise
- Customer service excellence
- Fraud detection
- Tax compliance
Certification
CPR Certification
References
References available upon request.
Timeline
Lead Bear Builder
Build-A-Bear Workshop
08.2023 - 03.2024
Contact Representative
Internal Revenue Service
08.2022 - Current
Administrative Assistant
Region IV Mental Health Services
12.2021 - 08.2022
Sales Floor Supervisor
JCPenney
04.2018 - 12.2021
Personal Shopper/Order Fulfillment
Walmart
04.2010 - 11.2016
High school or equivalent -
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