Tiffany Wallace
Blythe,GA
Summary
Personable and energetic assistant with 10 years of experience in the food, cooperate and manufacturing industries. Excellent interpersonal skills and multitasking abilities. Proactive mindset, able to predict and complete tasks before they become critical. Strong phone skills combined with a deep knowledge of MS Office products. Known for being a hard worker with great organization skills and eager to learn.
Overview
12
12
years of professional experience
Work History
Parts Manager
Testmaster Of Augusta
Augusta, GA
11.2021 - Current
- Created employee schedules to align coverage with forecasted demands.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issue.
- Maintains financial records and assists with general day to day tasks within the finance department. They will be primarily responsible for computing, classifying, and recording expenditures and revenue data to keep the company's financial records complete.
- Responsible for inventory management and control for businesses that use or sell replacement parts, including car dealerships, construction companies and service centers. Work with multiple suppliers to source necessary parts.
Lead Server
IHOP
North Augusta, South Carolina
06.2017 - 01.2019
- Instruct employees in appropriately handling different types of situations Train 40+ new team members
- Record inventory usage and reorder supplies as needed
- Advise senior management on staffing needs and employee issues
- Monitor the daily activities of 15+staff members
- Administer payroll alongside manager
- Respond quickly and efficiently to customer complaints
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Cultivated warm relationships with regular customers.
Front End Manager
A Piece of Cake Bakery
Martinez, GA
09.2009 - 05.2017
- Implement multiple innovation promotions to increase store revenue
- Build loyal clientele through high-level of customer satisfaction
- Recruit, interview, and hire all sales personnel
- Train 10+ new employees
- Handle all payroll and bookkeeping functions
- Supervise a team of 8-14 employees
- Examine merchandise to verify correct price and no visible damage
- Assign employees to specific duties to best suit needs of the store
- Maintain inventory log and place orders to restock supplies as needed
- Create schedule and consider all time-off requests
- Count cash drawers and make daily bank deposits
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Standardized office structures and processes to promote collaboration and increased performance.
- Evaluated employee performance and made recommendations for improvements.
- Maintained strong customer relations and effective customer service standards.
Administrative Assistant/Receptionist
Peak Employment Services
Augusta, Georgia
06.2009 - 08.2011
- Add to high-level of customer satisfaction by constantly maintaining friendly attitude
- Respond to all inquiries and requests in a timely manner
- Resolve conflicts and issues with speed and efficiency
- Manage inventory of basic office supplies and reorder as needed Assist clients with new and updating paperwork
- Greet all clients with warm, friendly attitude
- Manage busy, multi-line phone system
- Answer and screen telephone calls, recording messages for quick reply as needed
Education
Seal Diploma -
Hephzibah High School
Skills
Customer service ExcelCustomer care Microsoft officeSales Multi-taskingProblem Solving Leadership Experience
Recruiting and interviewing
Staff Management
Operations management
Staff supervision
Sales growth
Financial Management
Timeline
Parts Manager
Testmaster Of Augusta
11.2021 - Current
Lead Server
IHOP
06.2017 - 01.2019
Front End Manager
A Piece of Cake Bakery
09.2009 - 05.2017
Administrative Assistant/Receptionist
Peak Employment Services
06.2009 - 08.2011
Seal Diploma -
Hephzibah High School