TIFFANY WALLACE
United States (+1)
Overview
17
17
years of professional experience
Work History
Customer Service Representive III
Oklahoma Department Of Corrections
Granite, OK
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Anticipate and estimate merchandise, stocks and supplies needed to operate canteen
- Maintain accurate and detailed inventory records
- Demonstrate the ability to purchase, receive and accounting for merchandise
Material Management Specialist II
Oklahoma State Reformatory
Granite, OK
02.2020 - 02.2022
- Oversee the planning, procurement, storage, control and distribution of inmate property
- Inspects property for conformance with policy and property matrix
- Records any damage to property
- Maintain accurate and detailed inventory records
- Ensures timely delivery and loss prevention
- Supervises inmate orderlies
- Maintain weekly/monthly reports per policy
- Addresses inmate questions and complaints
Food Service Manager
Tiger Cub Daycare
Mangum, Oklahoma
08.2019 - 02.2020
- Maintain compliance with health regulations regarding food preparation and serving
- Maintain weekly/monthly meal plans
- Monitors food preparation methods, portion sizes and presentation
- Manages the inventory and ordering of food and beverages, equipment and supplies
- Receives food and beverage deliveries and checks the contents to verify product quality and quantity
- Keeps inventory records
Home Health Aide
Baptist Village
Lawton, OK
02.2014 - 06.2015
- Maintain a safe, secure and healthy patient environment by following standards and procedures
- Maintain security precautions following prescribed dietary requirements and nutrition standards
- Monitor patient condition by observing physical and mental condition
- Supports patients by providing housekeeping and laundry services, shopping for food and other household needs, as well as advising on nutrition and cleanliness
- Help family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient
- Assist patients by providing personal services such as bathing, dressing, and grooming
Convenience Store Clerk
The Loop
Mangum, OK
01.2007 - 11.2011
- Greet customers and provide a warm welcome as they enter the store
- Answers phone calls and provides requested information
- Maintain a strong relationship with employees, customers and various product representatives
- Assist customers by providing friendly, informative and timely service
- Resolves customer related issues and complaints
- Verified age of customers when selling lottery, alcohol, and tobacco products
- Counted money for each shift and logged information into daily reports
- Trained new employees
- Maintained the general appearance and cleanliness by taking out the trash, dust, mop store floors and other cleaning duties as necessary
Education
Associate of Arts - Healthcare Administration/Medical Records
University of Phoenix
Tempe, AZ07-2013
Skills
- Inbound and Outbound Calling
- Report Generation
- Complaint resolution
- Product Knowledge
- Microsoft Word/Excel/Outlook
- Nursing/Healthcare Skills
- Food Service Skills
- Customer Service Skills
- Dependable
- Time Management
- Team Player
Timeline
Customer Service Representive III
Oklahoma Department Of Corrections
02.2022 - Current
Material Management Specialist II
Oklahoma State Reformatory
02.2020 - 02.2022
Food Service Manager
Tiger Cub Daycare
08.2019 - 02.2020
Home Health Aide
Baptist Village
02.2014 - 06.2015
Convenience Store Clerk
The Loop
01.2007 - 11.2011
Associate of Arts - Healthcare Administration/Medical Records
University of Phoenix
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