Excel
Tiffany Wallace
Cumming,GA
Summary
Dynamic professional with a proven track record at Cherokee Caseworks, adept in office management and bookkeeping. Excelling in multitasking and prioritization, I significantly enhanced office efficiency and accuracy. Skilled in both technical support and fostering positive client interactions, my approach has consistently improved operational workflows and client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Cherokee Caseworks
09.2024 - Current
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Bama Exterminating
05.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Issued Wood Infestation reports.
- Issued Termite Bonds.
- Took client's payments.
- Trained in Field Routes.
Bookkeeper
Warrior Pest Control
01.2022 - 02.2024
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Completed tax forms in compliance with legal regulations.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Paralegal
Cockrell, Cockrell, Townsend & Ritchey
09.2020 - 01.2022
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared documents for bankruptcy clients.
- Attended 341 Hearings with attorney and clients.
Education
Mceachern High School
05-2000
Skills
- Office Management
- Technical Support
- Travel Coordination
- Scheduling
- Data Entry
- Clerical Support
- Bookkeeping
- Administrative Support
- Multitasking and prioritization
- Spreadsheet tracking
- Verbal and written communication
- Multi-line telephone skills
- Tech-Savvy
- Positive and professional
- Office Administration
- Organization skills
- Schedule Management
- Calendar Management
Software
Google Workspace
Timeline
Receptionist
Cherokee Caseworks
09.2024 - Current
Administrative Assistant
Bama Exterminating
05.2023 - 02.2024
Bookkeeper
Warrior Pest Control
01.2022 - 02.2024
Paralegal
Cockrell, Cockrell, Townsend & Ritchey
09.2020 - 01.2022
Mceachern High School
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