TIFFANY WARD
Escondido,CA
Summary
Managing priorities and meeting challenging goals that targets good customers service needs. Works well under pressure to complete physically and demanding work. Safe oriented team player. I am Reliable and focused on providing exceptional service to commercial members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Kaiser Permanente
03.2022 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Security Officer
Blackstone Consulting Inc
05.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Watching members/ Patient's 5150 hold: Lifting or Holding down member/Patient when Medical staff ask for assistance.
Line Cook
Sycuan Casino Resort
02.2020 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Work as a team to accomplish a wonderful service!
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard
G4S Secure Solutions USA
12.2019 - 02.2020
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Line Cook
Copper Princess
05.2019 - 09.2019
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed customer service improvement initiatives to decrease customer wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained well-organized mise en place to keep work consistent.
- Interacted with guests to obtain feedback on product quality and service levels.
- Lift heavy Items safely.
Line Cook
LondonHouse Chicago, Curio Collection By Hilton
05.2016 - 04.2019
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Line Cook
Ace Hotel
05.2017 - 03.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Interacted with guests to obtain feedback on product quality and service levels.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Line Cook
Fronteras Mexican Restaurant
12.2013 - 05.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked food temperature regularly to verify proper cooking and safety.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
Courtesy Clerk
Vons Grocery Store
05.2010 - 09.2011
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Handled shelf restocks and merchandised front lane areas to drive sales.
Courtesy Clerk
Albertsons Grocery Store
10.2006 - 10.2009
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Responded to customer calls and emails to answer questions about products and services.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Long Beach Poly Paal
Long Beach, CA06.2008
Skills
- Inventory Restocking
- Lost and Found Management
- Kitchen Cleaning and Dishwashing
- Linen Laundering
- Shipping and Receiving Understanding
- Basic Life Support Understanding
Certification
- BLS
- Security Guard Card
BLS
Basic Life Support
Timeline
Environmental Services Housekeeper
Kaiser Permanente
03.2022 - Current
Security Officer
Blackstone Consulting Inc
05.2020 - 01.2022
Line Cook
Sycuan Casino Resort
02.2020 - 05.2020
Security Guard
G4S Secure Solutions USA
12.2019 - 02.2020
Line Cook
Copper Princess
05.2019 - 09.2019
Line Cook
Ace Hotel
05.2017 - 03.2018
Line Cook
LondonHouse Chicago, Curio Collection By Hilton
05.2016 - 04.2019
Line Cook
Fronteras Mexican Restaurant
12.2013 - 05.2016
Courtesy Clerk
Vons Grocery Store
05.2010 - 09.2011
Courtesy Clerk
Albertsons Grocery Store
10.2006 - 10.2009
High School Diploma -
Long Beach Poly Paal
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Kyle AllenKyle Allen
Research and Development Engineer at Baker TillyResearch and Development Engineer at Baker Tilly