Tiffany Ward
Honeoye Falls,NY
Summary
Motivated sales professional with a focus on superior customer service and team success. A true team player who is energetic and able to adapt to any surroundings or change. Extremely hard working and dedicated to having tasks done correctly and promptly while being extremely detail-oriented. A strong ability to develop business relationships and results.
Overview
8
8
years of professional experience
Work History
Client Services Coordinator
Beyond BookSmart
05.2022 - 11.2023
- Provided exceptional customer service to ensure client satisfaction and retention
- Facilitated process of getting started with coaching/onboarding clients
- Handled inbound/outbound sales calls
- Experience using HubSpot CRM platform.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
Sales Assistant/Membership Team
Beyond BookSmart
05.2021 - 05.2022
- Assisting Sales team (CSC and OC) to help close sales
- Managing incoming and outgoing paperwork during onboarding process
- Scheduling discovery calls to give overview of what BBS is about and how to help families
- Manage Live Chat function on BBS website.
Customer Service Representative
Southern Hills Insurance Agency
08.2020 - 05.2021
- Assisting Agents with managing customer policies
- Quoting new business
- Maintained accurate and up-to-date customer records.
Account Manager/Business Development Specialist
EC Scott Group
07.2017 - 07.2020
- Experience using Salesforce CRM system
- Managed territory of independent retail accounts and operated as main point of contact for assigned channel
- Generate sales and coordinate orders and make sure they are processed promptly while cross-selling and expanding brand assortments
- Introduced new brands and marketing material to enhance their retail stores and boutiques
- Work with administration and Accounts payable to set up and onboard new accounts.
Inside Sales Representative/Team Leader
Entercom Communications
09.2015 - 06.2017
- Identify and research leads from various markets around the country qualifying for areas of opportunity or product/service potential
- Team lead for contacting leads to arrange meetings with field sales reps through cold calls, emails and social outreach
- Super user of Salesforce.com platform for lead communication, opportunity and appointment tracking
- Promoted to team leader and trainer within 6 months and helped to increase new business sales within assigned markets by 20%.
Education
Bachelor of Arts - Theater And Dance
Wells College
Aurora, NY05.2009
Skills
- Customer Service
- Account Management
- Salesforce knowledge
- Organized and Detail Oriented
- Multitasking
- Open to Learning
- CRM Management
- Teamwork and Collaboration
Timeline
Client Services Coordinator
Beyond BookSmart
05.2022 - 11.2023
Sales Assistant/Membership Team
Beyond BookSmart
05.2021 - 05.2022
Customer Service Representative
Southern Hills Insurance Agency
08.2020 - 05.2021
Account Manager/Business Development Specialist
EC Scott Group
07.2017 - 07.2020
Inside Sales Representative/Team Leader
Entercom Communications
09.2015 - 06.2017
Bachelor of Arts - Theater And Dance
Wells College
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