Tiffany Ward
Bailey,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Regional Support Center Representative Rep III
Charter Communications
2020.05 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Reservationist
Washington Duke Inn and Golf Club
2017.10 - 2019.05
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
PBX Operator
Washington Duke Inn and Golf Club
2017.03 - 2017.10
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Front Desk Associate
Hampton Inn
2015.02 - 2016.03
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Science in Hospitality and Tourism Administration -
North Carolina Central University
05.2017
Skills
- Customer Support
- Goal-oriented mindset
- Communication
- Teamwork
- Critical Thinking
Timeline
Regional Support Center Representative Rep III
Charter Communications
2020.05 - Current
Reservationist
Washington Duke Inn and Golf Club
2017.10 - 2019.05
PBX Operator
Washington Duke Inn and Golf Club
2017.03 - 2017.10
Front Desk Associate
Hampton Inn
2015.02 - 2016.03
Bachelor of Science in Hospitality and Tourism Administration -
North Carolina Central University