Summary
Overview
Work History
Education
Volunteer Experience
Locations
Activities
Accomplishments
Affiliations
References
Timeline
Generic

Tiffany Ward

Louisville,KY

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

26
26
years of professional experience

Work History

Human Resources Coordinator

Hosparus Health
Louisville, KY
06.2024 - Current
  • Coordinate recruitment processes, including job postings, resume screening, and interview scheduling.
  • Manage employee records, and ensure compliance with HR policies and regulations.
  • Conduct internal audits for licensing compliance and employee files.
  • Ensure employee licensing complies with all legal and company regulatory requirements.
  • Assist with employee recognition programs and the distribution of incentives.
  • Provide guidance on policies and procedures to employees and managers.
  • Update employee records in HR database system.
  • Respond to internal inquiries regarding attendance.
  • Maintain employee files in compliance with applicable legal requirements.
  • Support diversity and inclusion initiatives, promoting a respectful workplace culture.
  • Assist in human resource compliance audits, preparing necessary documentation and reports.
  • Manage HRIS, ensuring efficient data management and reporting capabilities.
  • Coordinate employee engagement activities to boost morale and productivity.
  • Prepare meeting minutes detailing topics discussed, action items, and follow-up steps.
  • Organize employee engagement activities like team building events, fun days.
  • Facilitate the setup and ensure the thorough completion of paperwork for new customers.

Office Administrator

Applied Technical Services
Louisville, KY
09.2021 - Current
  • Manage daily administrative operations, and coordinate office activities effectively.
  • Answer calls and respond to email communications promptly, ensuring efficient correspondence.
  • Maintain organized filing systems, including electronic databases, for accurate record-keeping.
  • Process purchase orders, contracts, and invoices to support operational functions.
  • Train new employees on timesheet processes and documentation standards to enhance efficiency.
  • Strengthen client relationships through exceptional customer service and support.
  • Monitor office equipment maintenance contracts to ensure compliance with the manufacturer's guidelines.
  • Administer eye exams for eight technicians according to the annual schedule, ensuring timely expiration.
  • Submit Certificate of Insurance requests for external customers.
  • Schedule random drug testing for employees to diminish regularity risks.
  • Performed ongoing reviews of personnel files to ensure compliance with licensing standards.

Executive Assistant

Parallon (HCA)
Louisville, KY
09.2008 - 02.2021
  • Reviewed Human Resources paperwork for accuracy and completeness, including verifying, collecting, and correcting data.
  • Maintained the Human Resources information system, ensuring that over 500 employee files were up-to-date and accurate.
  • Assembled and transcribed meeting minutes during HR peer review meetings related to terminations.
  • Managed personnel files in accordance with record retention requirements.
  • Explained the primary responsibilities of all vacant positions.
  • Possessed a thorough understanding of company HR and corporate policies and procedures.
  • Assisted in coordinating pre-interviews (phone screens) for 200 new hires.
  • Supported the Human Resources staff with new hire orientations and recruitment open houses.
  • Ensured the accuracy and currency of the employee gift/prize spreadsheet.
  • Pioneered company-wide events for 500 employees multiple times per year.
  • Created and distributed a satisfaction survey to 500 employees to gather feedback on company and management performance.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Updated four data analysis reports weekly to track monthly unit goals.
  • Created and submitted 40 expense reports weekly using the Concur travel expense system.
  • Reconciled purchasing and meeting card transactions.
  • Set up new vendors in the VIRA system for Accounts Payable processing.
  • Resolved invoicing issues via phone or email.
  • Facilitated communication between different departments within the organization.
  • Monitored incoming emails and responded in a timely manner.
  • Acted as a liaison between executives and internal and external stakeholders to facilitate communication flow.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Coordinated regularly with internal departments to ensure the efficient functioning of day-to-day operations.
  • Assisted in organizing conferences, seminars, and other events as directed by the executives.
  • Ensured that all relevant paperwork was completed accurately before submission for approval.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Oversaw inventory control processes to ensure the availability of supplies at all times.
  • Performed data entry tasks into various software programs, including Microsoft Excel spreadsheets.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Maintained confidential records and files related to executive operations.
  • Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team.
  • Greeted visitors warmly upon their arrival at the office.
  • Managed daily invoices, purchase orders, reports, and proposals.
  • Utilized word processing software to create letters and memos.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Handled confidential information with discretion and integrity.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Participated in regular communication with other administrative team members, human resources, and the finance department on special projects and events.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Support Specialist

Parallon (HCA)
Louisville, KY
07.2005 - 09.2008
  • Delivered exceptional customer service to 70 guarantors per hour.
  • Notated accounts accurately to ensure proper record-keeping.
  • Utilized skip tracking and other strategies to locate debtors efficiently.
  • Transferred calls to appropriate departments for effective issue resolution.
  • Collected payments from guarantors on outstanding accounts.
  • Executed filing, scanning, and copying tasks to maintain organized documentation.
  • Maintained electronic files to support data integrity.

Collections Specialist

Parallon (HCA)
Louisville, KY
04.1999 - 07.2005
  • Executed 400 high-volume calls daily for busy collections group.
  • Received payments and accurately posted to customer accounts.
  • Processed phone payments and established recurring drafts efficiently.
  • Arranged debt repayment plans based on individual customer finances.
  • Utilized advanced training to overcome objections and enhance negotiations.
  • Maintained accurate updates of customer accounts and contact information.

Education

Bachelor of Science - Human Resource Leadership

Sullivan University
Louisville, KY

Volunteer Experience

50/50 Mentoring Collaborative, Inc., Executive Assistant

 Provided mentorship and served as the Executive Assistant, volunteering 50 hours per calendar school year.

Locations

Louisville, KY

Activities

Employee of the Year, 2013

Accomplishments

  • Parallon Employee of the Year award received in 2013

Affiliations

  • Volunteered at 50/50 Mentoring Collaborative, Inc. and The Healing Place.

References

References available upon request.

Timeline

Human Resources Coordinator

Hosparus Health
06.2024 - Current

Office Administrator

Applied Technical Services
09.2021 - Current

Executive Assistant

Parallon (HCA)
09.2008 - 02.2021

Support Specialist

Parallon (HCA)
07.2005 - 09.2008

Collections Specialist

Parallon (HCA)
04.1999 - 07.2005

Bachelor of Science - Human Resource Leadership

Sullivan University

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Tiffany Ward