Tiffany Warren
Las Vegas
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Director
Pepperwood Health
04.2025 - 07.2025
- Led strategic initiatives to enhance patient care quality and operational efficiency.
- Developed and implemented policies aligning with organizational goals and regulatory standards.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
Patient Service Representative
Momentum Billing
06.2020 - 04.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted in training new team members on company policies and customer service protocols.
- Reviewed patient accounts for accuracy, resolving discrepancies through effective communication with providers.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
- Served as a liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.
- Ensured timely payments from patients and insurance providers by monitoring outstanding balances and initiating collection efforts when necessary.
- Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.
- Supported team members in resolving complex cases, applying problem-solving skills to reach favorable outcomes for all parties involved.
- Assisted new hires in understanding departmental processes through comprehensive training sessions and ongoing mentorship opportunities.
Billing Coordinator
Advanced Spine and Posture
10.2017 - 06.2020
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Processed insurance claims and verified patient eligibility for services provided.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated communication between healthcare providers and patients to enhance care continuity.
- Trained new administrative staff on office procedures and software systems for efficiency.
- Implemented filing system improvements that reduced retrieval times for patient information.
- Streamlined billing processes, enhancing revenue cycle management effectiveness across departments.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
Education
Vocational Training - Medical Administrative Assistant
PIMA
Las Vegas, NV10-2017
Skills
- Patient care and confidentiality
- Continuous learning attitude
- Organizational growth
- Medical billing software proficiency
- Active listening
- Community engagement
- Program management
- Budgeting and financial management
- Relationship and team building
- Policies and procedures
- Process improvements
- Goal setting
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Executive Director
Pepperwood Health
04.2025 - 07.2025
Patient Service Representative
Momentum Billing
06.2020 - 04.2025
Billing Coordinator
Advanced Spine and Posture
10.2017 - 06.2020
Vocational Training - Medical Administrative Assistant
PIMA
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