Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Wash

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. I am also a detail-oriented team player with strong organizational skills

Overview

14
14
years of professional experience

Work History

CS-Loyalty II

Verizon Wireless
01.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Solutions Specialist

Verizon Wireless
05.2014 - 01.2018
  • Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
  • Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
  • Enhanced team collaboration by developing efficient workflows and communication strategies for solution delivery.
  • Conducted thorough client needs analyses to ensure tailored solutions that addressed unique challenges and goals.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Empowered sales teams with targeted product demonstrations that showcased the value of proposed solutions for prospective clients.
  • Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.

Retail Wireless Consultant

US Cellular
04.2010 - 03.2014
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Boosted sales through practical product demonstrations and explained the benefits of various wireless plans.
  • Maintained strong relationships with customers, resulting in repeat business and referrals.
  • Collaborated with team members to achieve store goals and improve overall performance.
  • Contributed to increased store revenue by consistently upselling additional products or services when appropriate.
  • Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
  • Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
  • Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
  • Staying up-to-date with industry trends, ensuring customers were provided accurate information regarding new products and promotions.
  • Enhanced the in-store experience by maintaining a clean and orderly sales floor at all times.
  • Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
  • Participated in promotional events, representing the company professionally and promoting brand awareness among potential customers.
  • Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
  • Drove an increase in overall store performance by exceeding individual sales targets and contributing significantly to team efforts.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

MBA -

Strayer University
Washington, DC
03.2024

Bachelor of Science - Finance

Devry University
Chicago, IL
06.2019

Skills

  • Analytical and Critical Thinking

  • Microsoft Word

  • Microsoft Office

  • Analytical Thinking

  • Quality Assurance

  • Remote Office Availability

  • Data Entry

  • Calm Under Pressure

  • Zoom Software Proficiency

  • Customer Service

  • Troubleshooting

  • Verbal Communication

  • Friendly, Positive Attitude

Timeline

CS-Loyalty II

Verizon Wireless
01.2018 - Current

Solutions Specialist

Verizon Wireless
05.2014 - 01.2018

Retail Wireless Consultant

US Cellular
04.2010 - 03.2014

MBA -

Strayer University

Bachelor of Science - Finance

Devry University
Tiffany Wash