Tiffany Washington
Columbus,OH
Summary
Graduate student pursuing a Master’s degree in Human Resource Management with a Bachelor of Science in Business Administration. Seeking entry-level HR role to develop skills in onboarding, employee support, and HR operations. Strong background in customer service, administrative support, and client relations in high-volume environments.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
Self-Employed
01.2023 - 02.2024
- Assessed insurance needs and recommended tailored policy options for clients.
- Processed applications and maintained accurate confidential records for compliance.
- Developed long-term client relationships through consistent follow-up and support.
- Enhanced communication and customer service skills to improve client engagement.
Retirement Support Specialist
Morgan Stanley
Columbus, OH
03.2023 - 12.2023
- Facilitated support for financial advisors, branch personnel, and clients concerning retirement accounts, withdrawals, rollovers, and policy requirements.
- Conducted research on account activity and transaction history to resolve complex issues promptly.
- Accurately processed retirement-related updates, ensuring compliance with financial regulations.
Patient Service Representative
Mount Carmel Health System
Westerville, Ohio
07.2018 - 12.2020
- Streamlined high-volume patient scheduling for new appointments, cancellations, and follow-ups.
- Served as the first point of contact for patients, providing empathetic, professional service during sensitive, or stressful situations.
- Verified insurance and updated demographic information to ensure accurate medical data entry.
- Coordinated communication among patients, nurses, and providers to maintain clinic operations.
- Assisted with front-desk workflow, documentation, phone triage, and administrative tasks.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester10-2025
Master of Science - Human Resource Management
Southern New Hampshire University
Manchester, NHSkills
- Human Resources Management
- Conflict Resolution
- Attention to Detail
- Recordkeeping and Scheduling
- Microsoft Office Proficiency
- Data Confidentiality and Accuracy
- Employee Relations and Customer Service
- Communication
Timeline
Retirement Support Specialist
Morgan Stanley
03.2023 - 12.2023
Life Insurance Agent
Self-Employed
01.2023 - 02.2024
Patient Service Representative
Mount Carmel Health System
07.2018 - 12.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Master of Science - Human Resource Management
Southern New Hampshire University