Tiffany Wates

Assistant Manager

Take 5 Car Wash

01.2022 - Current

Assisted in daily operations to ensure efficient workflow and timely completion of tasks.
Supported team members by providing guidance on customer service protocols and operational procedures.
Collaborated with management to identify process improvements that enhance overall efficiency.
Gained proficiency in inventory management systems to maintain accurate stock levels.
Participated in staff training sessions, learning best practices for team collaboration and task execution.
Handled routine administrative tasks, contributing to organizational effectiveness and team productivity.
Engaged with customers to address inquiries and provide product information, enhancing satisfaction levels.
Employed problem-solving skills to resolve minor operational issues promptly and effectively.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.