Tiffany Watkins
Hartland,VT
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Mascoma Bank
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Teller
Primary Bank
08.2022 - 09.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Teller
Citizens
10.2019 - 07.2022
- Improved overall branch performance by consistently meeting and exceeding sales goals.
- Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.
- Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
Customer Service Manager
Walmart
09.2016 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier/Service Desk
Walmart
08.2009 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Memorial High School
Manchester, NH06-2009
Skills
- Customer Service
- Call center experience
- Problem Resolution
- Teamwork and Collaboration
Timeline
Customer Care Representative
Mascoma Bank
10.2023 - Current
Teller
Primary Bank
08.2022 - 09.2023
Customer Service Teller
Citizens
10.2019 - 07.2022
Customer Service Manager
Walmart
09.2016 - 10.2019
Cashier/Service Desk
Walmart
08.2009 - 09.2016
High School Diploma -
Memorial High School
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