Tiffany Watson
Philadelphia,PA
Overview
14
14
years of professional experience
Work History
Water Customer Care Representative
City Of Philadelphia Water Department
05.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices for water customers and water field inspectors.
- Scanned documents for customers, title companies and other city departments and saved them in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
- Performed mathematical computations with accuracy, while using computer applications
Call Center Agent
Highmark
04.2014 - 03.2015
- Working in conjunction with the medical provider and the patient, establishing the patients understanding of procedural bill, and processing them accordingly.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Responded proactively and positively to rapid change.
- Contributed to business growth by providing accurate reports on policyholder demographics, aiding in targeted marketing strategies development.
- Reduced errors in data entry tasks by consistently cross-checking and verifying entered information against source documents.
- Supported underwriting team''s decision-making process by gathering pertinent applicant information and maintaining accurate records.
Customer Service Representive
Sykes Enterprise
01.2011 - 06.2013
- Ensuring that the customer has complete knowledge and understanding of the company's services and that their health and medical needs are met in a timely, respectful and orderly fashion.
Food Processor
ARAMARK CORRECTIONAL
06.2011 - 03.2013
- Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
- Demonstrated adaptability in learning new technologies and techniques, applying them to enhance processing capabilities and stay current with industry trends.
- Developed strong relationships with suppliers, ensuring timely deliveries of ingredients and materials needed for food processing operations.
Education
Mortuary Science -
Mercer County Community College
Mercer County, NJ01.2014
Skills
- Proficient with Microsoft Word
- Excel
- And PowerPoint
- And Internet
- Records Maintenance
- Fast Typing Speed
- Data entry proficiency
Personal Information
Title: Customer Service Representative
Timeline
Water Customer Care Representative
City Of Philadelphia Water Department
05.2018 - Current
Call Center Agent
Highmark
04.2014 - 03.2015
Food Processor
ARAMARK CORRECTIONAL
06.2011 - 03.2013
Customer Service Representive
Sykes Enterprise
01.2011 - 06.2013
Mortuary Science -
Mercer County Community College
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