Tiffany Webb
Morristown,TN
Summary
Experienced customer service manager with focus on customer satisfaction and company growth. Proficient in Microsoft as well as Excel programs. Skilled with building a relationship with employees at different levels. Focused on growth and learning to become a valuable asset. Willing to relocate: Anywhere. Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned leader with professional knowledge about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Accountant
World Choice Investments
09.2023 - Current
- Accounts payable and receivable
- Multi user credit card reconciliation
- Daily bank and credit card reconciliation
- Monthly reporting
- Vendor verification and disbursement
- Proficient in Great Plains
- Invoice reconciliation and payment.
Supervisor of sales support
Holiday Inn Club Vacations
11.2021 - 09.2023
- Supervise over sales support, guest arrivals and gifting
- Extensive cash handling and ordering
- Purchase orders
- Payroll time reconciliation
- Scheduling
- Guest relations
- Trainer
- Project and guest relations.
Front Desk Receptionist
Treetops Resort
08.2016 - 11.2021
- Front desk duties including: Checking guests in and out
- Making reservations for units, week side and point side according to their Current exchanges
- Interaction with exchange companies incorporated with timeshares
- Cash handling including daily open and closing procedures
- Customer service of all guests
- Resolution to any issue a guest may have while here
- Processing of freight and log books
- Processing of maintenance issues and resolutions.
Cabin Cleaner
Comfort
06.2015 - 08.2017
- Cabin cleaning and inspection
- Clean cabins and Chalets as contractually agreed upon
- Inspection of cabins to meet company standards before guests arrive
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Wedding Consultant / Photographer
Gatlinburg Wedding Center
01.2012 - 06.2015
- Worked with clients to plan their Wedding with every specification to be met with precision
- Ordering of flowers, cakes and specialty items weekly
- Verified and confirmed wedding details with every client weekly and up to the day before their Wedding
- Daily close out procedures and nightly audits of all cash handling
- Planned and executed all wedding planning events
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Venue set up/ break down
- Vendor ordering as well as detail planning with each rep.
Financial Manager
Cash AdvantEdge
05.2007 - 06.2009
- Worked closely with customers to ensure their financial situation was stable enough to handle a loan and verify their credit would not be compromised
- Managed to match pro-forma, completing pencil profits and projections, as well as budget managing to ensure profit every month
- Managed several locations and instructed new managers on how to perform their job duties
- Micromanaged several employees in different locations to ensure company assets were being utilized as well as growth was a priority
- Performed collections by calling, as well as field work to make sure company standard was being met
- Extensive cash handling
- Contacted customers in person at personal and business locations to collect payments directly
- Evaluated accounting requirements during discovery meetings with potential clients
- Reconciled bank statements to clients' books and prepared financial statements from client documents.
Education
License - Cosmetology
Star College of Cosmetology 2
Tyler, TXBBA - Hospitality Management and Accounting
Strayer University-Global Region
Washington, DC03.2026
High School Diploma - Basic
Cosby High School
Cosby, TN01.2004
Skills
- MAINTENANCE (1 year)
- FILE (3 years)
- MICROSOFT OFFICE (10 years)
- MS OFFICE
- TRAINING (10 years)
- Customer Services (10 years)
- CSR (10 years)
- Customer Care
- Customer Service
- Customer Support
- Scheduling
- Receptionist
- Data Entry
- Billing
- Customer Service Skills
- Clerical
- Inventory
- Management
- Organizational Skills
- Guest services
- Cash handling
- General Ledger Accounting
- Bank Reconciliation
- Accounts Payable
- Account Reconciliation
- Hotel experience
- Communication skills (10 years)
- Office Management
- Microsoft Dynamics GP
- QuickBooks
- Journal Entries
- Accounts Receivable
- Financial Statement Preparation
- Bookkeeping
- Office management
- Accounts payable
- Front desk
- Account reconciliation
- Team management
- Account management
- Customer service
- DocuSign
- Supervising experience
- Conflict management
- Talent acquisition
- Calendar management
- Document management
- Guest relations
- Training & development
- Cash register
- Interviewing
- Clerical experience
- POS
- Strategic Leadership
- Corporate Audits
Certification
- Certified Notary Public
- Driver's License, 11/01/28
Additional Information
Skills
Excellent communication Client-focused
Microsoft Office Computer proficient
Financial records and processing Training and development
File/records maintenance
Groups
Phi Kappa Theta
Assessments
Administrative support professional fit, Proficient, 03/01/21
Timeline
Corporate Accountant
World Choice Investments
09.2023 - Current
Supervisor of sales support
Holiday Inn Club Vacations
11.2021 - 09.2023
Front Desk Receptionist
Treetops Resort
08.2016 - 11.2021
Cabin Cleaner
Comfort
06.2015 - 08.2017
Wedding Consultant / Photographer
Gatlinburg Wedding Center
01.2012 - 06.2015
Financial Manager
Cash AdvantEdge
05.2007 - 06.2009
License - Cosmetology
Star College of Cosmetology 2
BBA - Hospitality Management and Accounting
Strayer University-Global Region
High School Diploma - Basic
Cosby High School
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