Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
Generic
Tiffany Webster

Tiffany Webster

Pocatello,ID

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Caregiver/CNA

Happy to Help Home Care
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Support Trainer/CNA

Direct Care Aid
01.2006 - 01.2015
  • Assisted patients with daily living activities and cleaning, taking them shopping and taking them medical appointments, promoting independence and dignity.
  • Followed directions of licensed nurses to assist patients in self administration of medications and treatments.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Active Treatment Specialist/CNA

Group Home Supervisor
01.2011 - 01.2012
  • Enhanced patient care by implementing individualized active treatment plans and monitoring progress regularly.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for patients with intellectual disabilities.
  • Improved patient outcomes by providing hands-on support, skill development, and behavior management techniques.
  • Promoted a safe and positive environment through effective communication and relationship-building with patients, families, and staff members.

Customer Sales & Service Representative

Agent
01.2005 - 01.2006
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Streamlined customer service processes for improved efficiency and reduced response times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.


Customer Service Representative

Agent
01.2003 - 01.2005
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

High School Diploma -

Highland High School
Pocatello, ID

CNA certification -

Idaho State University
Pocatello, ID
07.2010

Skills

  • Progress Documentation
  • Care Plan Adherence
  • Mobility Assistance
  • Documentation

Leadership Experience

As an active treatment specialist, I was required to train & observe staff, and provide correction and feedback. I also had to do schedules, times sheets for payroll, petty cash, monitor staff documentation, and communicate with families & guardians. I also had to be on call and find coverage last minute as required and complete appropriate documentation and paperwork associated with the change.

References

  • Christina Zausch, former coworker/supervisor, (208)221-2193
  • Misty Hall, Former coworker, (208)380-5243
  • Heather Nichols, former coworker, (208)705-1490
  • Jennifer Richmond, Friend, (208)406-7895

Timeline

Active Treatment Specialist/CNA

Group Home Supervisor
01.2011 - 01.2012

Support Trainer/CNA

Direct Care Aid
01.2006 - 01.2015

Customer Sales & Service Representative

Agent
01.2005 - 01.2006

Customer Service Representative

Agent
01.2003 - 01.2005

Caregiver/CNA

Happy to Help Home Care

High School Diploma -

Highland High School

CNA certification -

Idaho State University

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Tiffany Webster