Tiffany Weeks
Summary
Experience dispatch professional with a B.S. in Criminal Justice. With over 15 years of experience in training roles, 5 years of management experience, and 13 years of emergency dispatching experience while makes me a valuable addition to any team. Skilled at resolving conflicts and diffusing escalated situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Alarm Monitor/Telecommunicator
Triple Canopy / Constellis
05.2022 - Current
- Answer and appropriately prioritize calls and radio traffic.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using the DOL.
- Logged all locations of personnel on duty, including Area Commanders, Special Agents, Inspectors, K-9 units and PSO's.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within SOP and mission specific guidelines.
- Review, verify, and amend personnel timesheets to ensure accuracy for submittal to the Program Manager for approval.
- Monthly quality assurance reviews of phone and radio traffic, operational log entries, and alarm account notes with subordinate employees.
- Compile timely reports for Command Staff, up to and including the White House, for emergency and high priority situations according to the standard operating guidelines.
Team Lead/Supervisor
Target
08.2021 - 05.2022
- Supervise 20+ team members in General Merchandise and Fulfillment departments to create a constructive and highly functioning work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Responsible for all disciplinary documentation for team members.
- Reviewing all video applications for potential new hires.
- Working closely with all team members for cross training experience.
General Manager
Gerber Collision And Glass
10.2016 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training and schedules.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
Court Clerk
Littleton Municipal Court
08.2011 - 04.2016
- Court trainer/mentor for newly hired employees
- Jury commissioner for two years
- Attention to detail used when entering new criminal and traffic tickets, warrants, collection efforts, and convictions to be added to criminal records through CCIC/NCIC.
- Assisted with writing and updating the training manual and SOP's for court clerks.
- Interim probation officer at the municipal court level. Coordinate classes, counseling, and urinalysis appointments for probation clients. Compile reports for the court to review. Submitting notices to revoke based on violations of probation.
Certified Training Officer and Background Investigator
Black Hawk Police Department
02.2007 - 08.2011
- Ability to multi-task imperative to answering incoming emergency calls and radio traffic from officers, EMS, and Fire simultaneously
- Communications training officer, emergency medical dispatch, active shooter, background investigations and SWAT dispatch certifications achieved while in this position as well.
- Adjusted instructional strategies according to student needs and understanding of material.
- Established personnel qualifications and coordinated onboarding activities.
Education
Bachelor of Science - CRIMINAL JUSTICE
Southern New Hampshire University
Hooksett, NH03.2018
Skills
- Outstanding customer service skills
- Team player
- Attention to detail
- Critical thinking skills
- Professional ability to multi-task
- Self-starter and dedicated employee
- Effective communicator
- Learn new tasks quickly and with ease
- Supervising/Management Experience
- Training
- Conflict Management
Certification
JWIN/NCIC/CCIC certification
APCO Supervisor certified
NIMS certification
Notary Public
Timeline
Alarm Monitor/Telecommunicator
Triple Canopy / Constellis
05.2022 - Current
Team Lead/Supervisor
Target
08.2021 - 05.2022
General Manager
Gerber Collision And Glass
10.2016 - 03.2020
Court Clerk
Littleton Municipal Court
08.2011 - 04.2016
Certified Training Officer and Background Investigator
Black Hawk Police Department
02.2007 - 08.2011
Bachelor of Science - CRIMINAL JUSTICE
Southern New Hampshire University
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