Summary
Overview
Work History
Skills
Qualifications Summary
Timeline
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TIFFANY WELCH

Forest Hills,NY

Summary

Over eight years of customer service and hospitality experience. Possess excellent interpersonal skills. Knowledge of payroll entry, timesheet verification and EMR system. A cooperative team player as well as an independent worker. Courteous, calm and professional in any situation. An enthusiastic worker who is eager to learn and willing to contribute towards meeting company goals.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

TIA
New York, New York
10.2023 - Current
  • Provided assistance to internal departments when needed.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Responded to patient inquiries regarding billing or financial matters.
  • Created new patient accounts in EMR system as needed.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.

Patient Care Coordinator

Mount Sinai Doctors
Forest Hills, New York
02.2023 - 10.2023
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.

Administrative Assistant Associate

Northwell Health
Lake Success
11.2021 - 02.2023
  • Greeting and directing visitors
  • Answering telephones at high call volume and taking accurate messages
  • Scheduling appointments/meetings
  • Maintaining department/office files/patient record filing
  • Checking insurance/collecting payments
  • Taking accurate meeting minutes.
  • Processed invoices, payments and other accounting related tasks.
  • Assisted with onboarding of new hires including paperwork preparation.

Patient Care Rep

Rudoy Medical PC
Brooklyn
04.2019 - 10.2020
  • Greeted patients entering the office, obtain the necessary information for the visit
  • Completed and processed insurance documentation and other claims forms
  • Kept medical records and correspondence current and accurate to maintain smooth operations
  • Processed cash and credit card transaction daily
  • Scheduled and confirmed urgent appointments using ECW
  • Verified insurance using Availty and other database to ensure deemed services are covered
  • Managed office inventory to prevent shortages and keep the team operating efficiently
  • Answered 50-100 calls per day.

Assistant Store Manager

Family Dollar
Queens
09.2013 - 09.2015
  • Ensure a clean well-stocked store for customers
  • Assumes certain management responsibilities in absence of Store Manager
  • Assist in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits & receipts
  • Assists in unloading all merchandise from delivery trucks and transfer from stockroom to sales floor
  • Supervises trains & develops store team on operating practices and procedures.

Receptionist

Law Office of Mirna L. White, P.C.
Brooklyn
01.2010 - 06.2013
  • Handled incoming and outgoing phone calls; responsible for taking messages with accuracy; appropriately handled client's requests and/or concerns
  • Responsible for the replenishment of office supplies
  • Responsible for receiving and delivering confidential client documentation at the front desk.

Skills

  • MS Suite (Excel, Word, PowerPoint, Outlook)
  • Company Software data entry and reports
  • HIPAA Compliance
  • Registration and Admissions
  • Insurance Verification
  • EMR

Qualifications Summary

Over eight years of customer service and hospitality experience. Possess excellent interpersonal skills. Knowledge of payroll entry, timesheet verification and EMR system. A cooperative team player as well as an independent worker. Courteous, calm and professional in any situation. An enthusiastic worker who is eager to learn and willing to contribute towards meeting company goals.

Timeline

Patient Access Representative

TIA
10.2023 - Current

Patient Care Coordinator

Mount Sinai Doctors
02.2023 - 10.2023

Administrative Assistant Associate

Northwell Health
11.2021 - 02.2023

Patient Care Rep

Rudoy Medical PC
04.2019 - 10.2020

Assistant Store Manager

Family Dollar
09.2013 - 09.2015

Receptionist

Law Office of Mirna L. White, P.C.
01.2010 - 06.2013

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TIFFANY WELCH