Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiffany Wells

Fairburn,GA

Summary

Results-oriented professional with strong interpersonal skills and a background in education. Adept at utilizing technical project management and IT security skills to tackle challenging positions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Azure Cloud Administrator/STS

Fulton Co. Board of Education
Atlanta, GA
01.2015 - Current
  • Reimage and repair laptops, desktops, iPads, and telecommunications devices for teachers, students, and administrators.
  • Responding and resolving service desk tickets, tier levels 1, 2, and 3.
  • PC, reset passwords, and customer service.
  • Install servers, switches, and patching network closets.
  • Maintain school database, pushing software through SCCM, Azure, PowerShell, SAP/Atlas, telecommunication, and IT security.
  • Install software, hardware, Epson boards, printers, and maintain the school network.
  • Provided technical support for troubleshooting issues with operating systems or applications running on cloud platforms.
  • Collaborated with stakeholders from different departments to understand their requirements from the cloud platform.
  • Worked closely with vendors providing third-party solutions used in conjunction with our existing setup.

Helpdesk Coordinator

Clayton County Commissioners
Jonesboro, GA
05.2013 - 12.2014
  • Install, repair computers, laptops, cell phones, tablets, and two-way radios for county employees.
  • Supported Police, Sheriff, 911 departments for employees.
  • Responds to helpdesk/service desk calls, escalated Tier 1, 2, and 3 issues.
  • Conduct training for interns and employees.
  • Create training manuals and online tutorials for government projects. Onsite technical support.
  • Update status reports, ticketing system, password changes, and customer service.
  • Ensured proper functioning of computer systems, networks, and applications.
  • Assisted in troubleshooting hardware, software, and network connectivity issues.
  • Coordinated with vendors to resolve technical problems quickly.

Education

Bachelor of Science - Technical Management,Project Management

DeVry University
Decatur, GA
01.2008

Associate of Applied Science - Network And System Administration

DeVry University, Decatur, Georgia
Decatur, GA
01.2004

Skills

  • Atlas
  • Python
  • Vendor Collaboration
  • System Troubleshooting
  • Vendor Relationship Management
  • Active Directory
  • Windows Server
  • Oracle SQL
  • Office 365
  • SCCM
  • GCIC
  • Manage Engine Service Desk
  • Networking
  • VPN
  • MS Project
  • Azure
  • Power Shell

Certification

  • MCSE Microsoft Certified System Engineer 2000
  • Safari Montage Certified 2018
  • DELL Certified 2019
  • Cyber Security Certification 2023

Timeline

Azure Cloud Administrator/STS

Fulton Co. Board of Education
01.2015 - Current

Helpdesk Coordinator

Clayton County Commissioners
05.2013 - 12.2014

Bachelor of Science - Technical Management,Project Management

DeVry University

Associate of Applied Science - Network And System Administration

DeVry University, Decatur, Georgia

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Tiffany Wells